The role in a nutshell:

As a Benefits Analyst, you’ll leverage your international benefits knowledge to support our clients by preparing client deliverables, tracking project progress and addressing clients' questions related to claims, compliance and administration. You will support the analysis of client’s benefits requirements, implement solutions, and contribute to an overall positive experience for all those you engage with. As a Benefits Analyst, you will have the opportunity to collaborate and work across global teams and business lines providing an essential service. 

How you will make a difference:

• Support and resolve client inquiries and actively work with clients to ensure their needs are being met in a timely manner 
• Participates in identifying, implementing and supporting process improvement opportunities.
• Responsible for supporting and maintaining benefit processes and related documentation
• Manage assigned client base ensure key metrics and SLAs are adhered to while offering a consultative, knowledgeable service.
• Maintain timely and effective KPI and business reporting using meaningful output that provides an analytical view to stakeholders
• Assist and support benefits projects using effective analytical skills to improve benefits offerings in line with business goals & financial objectives
• Analyse and evaluate clients' needs based on history to determine where opportunities may exist to offer the best benefit options for their situation
• Collaborate with Benefits consultants, HR teams and external partners to streamline our approach to the management of benefits. 
• Maintain working knowledge of in country regulations to keep up to date on compliance and legislative changes related to benefits.
• Maintain and update processes and related documentation 
• Communicate complex information to educate clients’ employees on their benefit options and exclusions
• Assist with routine and periodic process audits.
• Participate in client meetings to understand requirements; communications and working with vendors as needed.

What will give you an advantage:

• 1-5 years of experience in benefits administration
• Sound knowledge benefits processing
• Flexibility to support either APAC or EMEA shifts
• Exceptional communication skills can communicate complex concepts clearly and concisely to diverse audiences. 
• Ability to work collaboratively with colleagues, leadership and others to create a result driven, 
• team-oriented environment
• Multi-language skills a plus
• Good Microsoft Office skills
• Bachelor's Degree relative to support or other relevant qualifications desirable but not essential
• Ability to manage multiple priorities, adhere to deadlines and prioritize key activities and deliverables

At Safeguard Global, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and Guardians.