Experience the Windy City from the heart of it all. Loews Chicago Hotel, situated steps from Navy Pier and Magnificent Mile, offers guests spectacular city skyline and lake views, while enjoying the comforts of home. Welcome to City Sophistication where convenience and relaxation meet.

Job Specific

• This position has the opportunity to be remote
• Receives convention files from Sales Department and reviews them for accuracy and thoroughness
• Provides initial written communication with client once file is received.  Provides verbal follow-up/introduction one week later.
• Provides written and verbal communication to client regarding the management of their account
• Assists Director of Meetings and Events with menu development as needed
• Maintains contact with client on a regular basis to develop a relationship
• Outlines all details of convention events in the form of Banquet Event Orders and other reports so as to provide timely information to hotel departments regarding set-up, purchasing, and scheduling needs
• Sends all Banquet Event Orders to clients for their review
• Responsible for receiving rooming lists on time and monitoring reservation receipt and entry and group pickup
• Prepares group resumes containing details of all reservation, billing, and Banquet Event Order information
• Evaluates changes in guest needs, the hotel’s guest mix, and industry and competitive trends to recommend appropriate product/service and operational changes to be made to ensure guest and employee satisfaction, and to maintain market dominance and exceptional financial returns
• Distributes Banquet Event Orders and group resumes to appropriate hotel departments to facilitate efficient purchasing, planning, and employee scheduling
• Schedules and coordinates pre-convention meetings for all assigned groups
• Ensures that information regarding daily group functions are clearly posted via the hotel’s guest information system and in general meeting areas
• Provides outstanding customer service to clients while they are in the hotel to ensure total guest satisfaction Maintains accuracy of conference management information in Delphi
• Must meet specified monthly/annual booking goals as established during annual budgeting process
• Prepares and sends thank you letters and Catering and Conference Management Evaluation Forms to assigned groups
• Works on special projects as assigned by Director of Meetings and Events
• Attends all applicable hotel meetings:  department, staff, food and beverage, sales, and Banquet Event Order
• Assists in building strong relations with other hotel departments, employees, and outside agencies and vendors
• Other duties as assigned

General

• Promotes and applies teamwork skills at all times
• Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
• Is polite, friendly, and helpful to guests, management and fellow employees
• Executes emergency procedures in accordance with hotel standards
• Complies with required safety regulations and procedures
• Attends appropriate hotel meetings and training sessions
• Maintains cleanliness and excellent condition of equipment and work area
• Complies with hotel standards, policies and rules
• Recycles whenever possible
• Remains current with hotel information and changes
• Complies with hotel uniform and grooming standards