TechEdge Service Coordinator

Posted:
8/14/2024, 5:00:00 PM

Location(s):
Alberta, Canada ⋅ Calgary, Alberta, Canada

Experience Level(s):
Junior ⋅ Mid Level

Field(s):
Customer Success & Support

Patterson isn't just a place to work, it's a partner that cares about your success.

One of the distinguishing marks of our company is the talented people who embrace the people-first, always advancing, and results-driven culture. Professional growth abounds in this motivating environment. We value the diverse talents and experiences our employees bring to Patterson and believe that they build a stronger and successful organization.

Job Summary

As a TechEdge Service Coordinator for Patterson Dental, you will be responsible for providing a professional approach to dispatching and performing all duties related to the scheduling of requests for service. The service coordinator role requires a high level of professional autonomy due to the nature of resource planning in assignment of service technicians to service requests.  

Essential Functions

  • Triages calls and inquiries from customers.

  • Assigns and schedules service requests from clients or company personnel.

  • Manages resources efficiently and effectively for all scheduled service.

  • Monitors service orders assigned to technicians.

  • Responsible for the life cycle of service order (creates, edits, completes and invoice service orders).

  • Reconciles various CRM reports on a monthly basis.

  • Works closely with the Branch Procurement Specialist(s) with resource and project planning.

  • Demonstrates a commitment to Patterson values & professionalism through appropriate conduct at all times.

  • Performs other service coordinator duties as assigned.

Job Qualifications

  • High school diploma or any other relevant experience.

  • Previous customer service experience is required, along with excellent verbal/phone communication and organizational skills.

  • Has strong organizational and multi-tasking skills, demonstrates sound judgment and excellent decision-making abilities, and shows a great attention to detail.

  • Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.

  • 1-3 years' experience in dispatching.

  • Previous working experience with project or resource coordination.

  • Bookkeeping/accounting experience preferred.

  • Mastering Microsoft Office Suite 365.

  • Excellent communication skills, both written and verbal in English.

  • Knowledge of SAP platform is an asset.

  • Knowledge of the dental industry is an asset.