First Line Client Specialist (FLCS) is a role that sits within the business part of the Client Facilitation Team within Global Corporates FX Sales, with dual accountability to the designated sales product or regional head. This is a critical role that will equally improve both the ‘First Line of Defence’ (FLOD) and the Client Experience through:

• Improving the ease of doing business for clients by having a focused, knowledgeable team able to provide cross product solutions to recurring issues.
• Remove the administrative burden from sales enabling the salesforce to focus on true value add and client engagement.
• Drive improvements to internal efficiency (e.g., KYC/CO) through a centralised client service and support team able to both diagnose issues and identifying potential solutions.
• The reduction of manual intervention e.g., improved STP, through the remediation of data and hierarchies (coverage & risk)

Job Purpose:

Become an integral part of the West and Central Africa Corporate FX Sales Team for both internal and client-facing day-to-day tasks and help coordinate long-term projects to improve internal processes and help manage regulatory change. The specific day-to-day tasks and long-term projects may change over time.

Key Responsibilities:

• Proactively support West and Central Africa Corporate FX Sales to manage the ‘First Line of Defence’
• Ensuring post-trade processes are managed efficiently and effectively
• Monitoring of the desks first line controls
• Act as a point of escalation and own resolution of operational issues between sales and support functions
• Diagnose the root causes as issues arise and identify both tactical and strategic solutions owning the delivery
• Proactively mitigating client impact whilst enhancing the client experience
• Develop and maintain presentation and other material for internal purposes (Monthly Business Reviews, Senior Business Reviews, etc.)
• Assist with external presentation for client workshops, training, etc. with focus on formatting
• Help collate data to help the team in monitoring and analysing FX portfolio performance
• Compiling market updates from Citi research portal / Citi Velocity and by gathering info from local teams for specific markets
• Assist in credit limit calculation and credit charges, as well as monitoring credit limit usage
• Responsible for general administration duties as necessary such as calendar management and event coordination
• Assist with control and supervisory framework to ensure adherence to audit and control policies
• Support the West and Central Africa Corporate FX Sales Team in market expansion initiatives on both Global subsidiaries, Public Sector and Local Corporates Segments

Knowledge/Experience:

• 1-5 years of experience in Capital Markets or in Operations, Risk, Client On-boarding or Middle Office

Qualifications:

• Bachelor's degree with minimum Upper Second honors (or equivalent)

Skills:

• Proficient with Microsoft Office, Bloomberg or credit risk and settlement systems
• Some knowledge of the products, clients, and business dynamics (flow derivatives, indices, single-stock, exotics, multi asset equity derivative products) will help
• Good understanding of Client Marketing needs

This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.

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Job Family Group:

Institutional Sales

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Job Family:

Corporate Sales

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Time Type:

Full time

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Most Relevant Skills

Please see the requirements listed above.

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Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

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