End User Support Specialist (EUSS) Apprentice

Company:

Boeing United Kingdom Limited

The EUSS Apprentice is to help support, under the guidance and mentorship of the local site EUSS, IT services to the company’s end users and to contribute to any IT related projects within the assigned region or, as needed.

The Apprentice EUSS will help support the following:

• Deploy and administer IT systems in the assigned region, including end-user desktops/laptops, computing servers, network equipment, voice and video hardware and mobile devices.
• Perform incident resolution or, when needed, escalation to the appropriate group.
• Interact with regional Support teams and Global International Fulfillment specialists (GIFS) to track and prioritize incidents and tasks in the ticket queues.
• Execute software installation and deployment to computing systems.
• Execute asset change tasks and reflect such changes in appropriate databases.
• Provide IT consultation to the end user.
• Distribute new user IT starter package and provide initial user IT orientation.
• Ensure security and policy compliance while performing technical tasks.
• Participate in regional and cross-regional technical meetings.
• Contribute updates to technical documentation, procedures and process definitions.
• Perform emergency or periodically planned information systems administration tasks, maintenance/upgrades and configuration changes.
• Conduct systems performance analysis and provide feedback to functional leads and colleagues in the Continual Service Improvement function.
• Contribute to IT International projects as needed and as coordinated by the assigned project manager.

The EUSS Apprentice reports to the Regional Operations Manager and receives functional guidance from the Technical Lead and onsite EUSS.  

Some business travel may be required, as driven by business needs.

Flexibility is expected to perform off-hours activities, both on site and remotely.

Competencies:

• Some IT technical support skills and knowledge of operating systems and software
• Some troubleshooting and problem solving skills.
• Customer focused with strong customer service skills and the ability to apply sensitivity and discretion when required.
• Capable of managing multiple tasks at once with a positive attitude even in a stressful situation.
• Dynamic and proactive attitude.
• High level of energy, enthusiasm and passion to learn new skills.
• Process oriented
• Excellent English oral and written communication skills
• Strong sensitivity for cultural differences and diversity.

Education/experience:

• School and/or College qualification in IT studies.
• A positive attitude
• A willingness to learn.
• Be able to work as part of a team or as an individual.
• Be able to follow directions from any member of the team.

PLEASE NOTE: 
The successful candidate will be expected to undergo an Intrusive Security Clearance Process, which will require 5 years uninterrupted residency in the UK prior to applying.
We do not sponsor applicants for employment visa status.

Language Requirements:

Not Applicable

Education:

Not Applicable

Relocation:

Relocation assistance is not a negotiable benefit for this position.

Security Clearance:

This position requires the ability to obtain a BPSS clearance.

Visa Sponsorship:

Employer will not sponsor applicants for employment visa status.

Contingent Upon Award Program

This position is not contingent upon program award

Shift:

Not a Shift Worker (United Kingdom)