Your role will be to oversee the delivery of core analytical functions within the Energy Services division, including bill validation, forensic analysis, monthly recharge, and P&L analysis.

This is an office-based position located in Quinton, Birmingham.

What we offer

• Competitive salary
• Paid holidays and sick pay
• Comprehensive benefits package including pension, life assurance, employee assistance program, employee referral scheme, employee discounts including high street brands, cycle 2 work scheme and discount on Johnson Controls security products
• Extensive product and on the job/cross training opportunities with outstanding resources available
• Encouraging and collaborative team environment
• Career development through various career ladders
• Dedication to safety through our Zero Harm policy
• Access to business resource groups
• Training on our company values

What you will do

You will be responsible for overseeing the delivery of bill validation services whilst continually identifying and improving systems and processes.  You will be responsible for the delivery of the forensic analysis work that underpins our core growth areas. You will oversee the preparation and issue of monthly recharges and assist with creating new bespoke recharge methodologies when necessary.

You will be responsible for your direct reporting staff, providing professional coaching, support and direction.

How you will do it

• Develop, improve and implement process and procedures
• Coach and provide professional development to all team members
• Identify and implement methods of increasing efficiencies while collating large invoice data sets
• Prepare detailed written reports outlining identified opportunities
• Escalation point of contact for all recharge queries
• Act as day-to-day account manager for key clients
• Prepare and issue regular monthly progress reports
• Constantly review Energy Services processes for potential efficiency gains through enhanced use of MS Excel
• Nurture customer and supplier relationships maintaining E2 Services Limited’s revenue streams, providing regular updates to E2 Services Limited’s Clients ensuring excellent customer service

What we look for:

• Experience in People Management
• Strong Leadership and Motivational Skills: Capable of inspiring and guiding a team to achieve goals.
• Ability to form and develop strong customer relations, ensuring excellent service and satisfaction
• Excellent interpersonal and communication skills
• Experience in customer facing role
• Excellent IT skills
• Utilities Background - Experience in the utilities sector is beneficial but not essential.

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