Tishman Speyer creates vibrant destinations and dynamic environments that inspire innovation and connected communities.  As a diversified developer, operator, and investment manager of top-tier real estate in 33 markets across the globe, our business choices are driven by the belief that real estate should unlock human potential. Tishman Speyer’s diversified portfolio spans market rate and affordable residential communities, premier office properties and retail spaces, industrial facilities, and mixed-use campuses. We create state-of-the-art life science centers through our Breakthrough Properties joint venture, and foster innovation through our strategic proptech investments. By combining global perspective with local expertise, and a personalized approach, we are able to anticipate our customers’ evolving needs. We were the first real estate company to introduce asset-wide amenity services through our ZO platform, and the first traditional real estate company to create its own flexible space and coworking brand, Studio. 

Since our founding in 1978, Tishman Speyer has acquired, developed, and operated 522 properties, totaling 218 million square feet, with a combined value of over $129 billion (U.S.). Tishman Speyer currently has approximately $68 billion in assets under management, including iconic properties such as Rockefeller Center in New York City, The Springs in Shanghai, TaunusTurm in Frankfurt, and Mission Rock in San Francisco.

About ZO

ZO was launched to provide a comprehensive suite of community, wellness, and lifestyle offerings to customers and their employees. At The Spiral, ZO operates a premium hospitality space exclusively for those who work in the building.  The ZO Clubhouse will hold events and programming, offer a comprehensive food and beverage program, provide health and wellness classes, and host private events. 

Our priority is to create a hospitable, welcoming, and engaging environment that our customers are excited to used when they come to work each day.

Summary of Position

As a ZO Ambassador and Hospitality Assistant for the Amenities at The Spiral, you’ll be responsible for establishing a warm, hospitable and inviting environment for customers visiting the space by performing hosting duties for the lounge area and onsite restaurant.

Key Responsibilities

ZO Clubhouse

• Oversee daily restaurant reservations through Open Table & maintain a seating chart and table turnover

• Escorting customers to their table & provide menus and/or offer water if needed

• Respond to any inquiries or concerns via email or phone in a timely & efficient manner

• Assists ZO ambassadors & restaurant staff as needed in dining flow, programmed & private events

• Provide a proactive, warm service that goes above and beyond to keep our customers happy

• Staffing the front reception and receiving guests to the space throughout the day, including providing warm, attentive greeting, ensuring requests are accommodated and coordinating with onsite restaurant group for a seamless experience

• Ensuring the full amenity space is orderly and clean and enter work orders as necessary

• Interacting with guests in the space

• Communicating and resolving any member service issues, with oversight by the Amenity General Manager

• Communicating events to tenants, and checking tenants in/out of programming held at Clubhouse

• Assisting Amenity General Manager and Ambassadors with ensuring event and service content on the ZO app for the property is up to date

• Assist with special projects, tasks, or side duties assigned by GM, AM, or Ambassadors

Private Events

• Support event execution for full space buyouts as requested including warm welcome and troubleshooting

• Develop complete understanding of expectations for each private event

• Assist GM and Events Manager is setting up/breaking down by communicating with cleaning team

• Assist ZO ambassadors when needed to ensure full execution of the event as per client requests

• Address guest feedback promptly and loop in the Events Manager when needed

What we look for:

The individual must possess the above knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills, and abilities.

Qualifications:

• High school diploma or equivalent required

• Experience in hospitality, food service, barista/bartender, or space operations a plus

• Due to the nature of the role this position requires onsite presence Monday through Friday from 12:00 pm to 8:30 pm EST, hours are subject to change based on events

• Must be able to lift up to 50 pounds on a regular and continuing basis

• Must be able to stand and exert well-paced mobility for up to 8 hours in length

• Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks

Critical Competencies for Success:

• Excellent interpersonal, organizational, communication and multitasking skills

• Passion for working with people, creating amazing experiences, and leading with hospitality

• Takes initiative and is a proactive contributor always focused on continuous improvement

• Attention to the small details, ensuring quality and standards are never compromised

• Eager to be a part of a fast-paced and dynamic work environment

Community-Focused Requirements:

• You aim to surpass expectations, not just get the job done but go above and beyond

• You are a pioneer that thinks out of the box to foster creativity and innovation, and are not afraid to take risks

• You are always asking yourself and others how we can make things better and actively seeking out feedback to improve your own performance, your team, and the community

• You will roll up your sleeves because no task is too big or too small – you are team player and willing to help with any task

• You put your customers and team first and make decisions in their best interest. You do what is right and act with integrity and honesty

• You find a way to make the member happy in each interaction so they walk away with a smile

• You make great effort to build relationships with the entire Studio community including members, fellow ambassadors, partners, vendors, and building management

The above information is general in nature and level of work expected; it is not intended to be interpreted as an inclusive list of all duties, responsibilities and qualification required of employees assigned to this role.

The base compensation range for this role is $22.00 to $25.00 per hour. This role is also eligible for a discretionary annual bonus, as well as access to our comprehensive medical, dental, and vision insurance, life and disability insurance, 401(k) plan (with matching contributions), wellness benefits and all other benefits afforded to full-time Tishman Speyer employees.

This base range reflects a number of factors including, but not limited to, relevant experience, skill sets, and/or licensure required of an individual in this particular role. The base range is also specific to members of Tishman Speyer’s New York team, as we’ve considered factors specific to this geography.

Tishman Speyer is an equal opportunity affirmative action employer and administers all personnel practices without regard to race, color, religion, sex, national origin, sexual orientation, gender identity or expression, disability, protected veteran status or military status, or any other category protected under applicable law. Tishman Speyer is committed to taking affirmative steps to promote the employment and advancement of minorities, women, persons with disabilities and protected veterans.

Disability Assistance - Tishman Speyer is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company’s career webpage as a result of your disability. You may request reasonable accommodations by sending an email to [email protected]