Snap Inc is a technology company. We believe the camera presents the greatest opportunity to improve the way people live and communicate. Snap contributes to human progress by empowering people to express themselves, live in the moment, learn about the world, and have fun together. The Company’s three core products are Snapchat, a visual messaging app that enhances your relationships with friends, family, and the world; Lens Studio, an augmented reality platform that powers AR across Snapchat and other services; and its AR glasses, Spectacles.

We’re looking for an experienced operations manager who can build and lead the Anti-Abuse team while also developing and executing on a strategy which integrates scaled operations to keep Snapchatters safe.  You will need to bring data consistency and quality to global practices, while being able to adjust quickly in a fast-paced, dynamic environment. 

What you’ll do:

• Lead a team of analysts responsible for the implementation of best practices, providing insight into spam and abuse patterns, identifying opportunities for research and development of abuse prevention strategies.

• Continuously develop on our strategic vision to scale Anti-Abuse Operations, including but not limited to: constructing vendor strategy, expanding investigative capabilities through tooling improvements, and ensuring programmatic structures are designed to meet the growing needs of  the team. 

• Anticipate project risks, effectively utilize escalation management tactics, negotiate with decision makers, and balance business needs versus technical constraints.

• Uphold & lead high standards for project management & communications in various platforms (both written and verbal) for adversarial testing, defining roadmaps, executive research, measuring progress in key projects and presentation of in-depth investigative results to stakeholders. 

• Provide support and process for other Snap teams, such as Spam & Abuse Engineering, Product, legal, and the Identity Operations team; able to drive effective collaboration and translate XFN team strategies to operational initiatives. 

• Use data from various sources across Snap to inform decisions, support proposed solutions, and define prioritization of business needs; grows understanding of Snap infrastructure to empower team success & end-to-end business understanding.

• Keep up-to-date with industry trends and abuse vectors; demonstrates robust ability to Cultivate Innovation across team & brainstorm resourceful ways of detecting and preventing emerging abuses.

 Knowledge, Skills & Abilities:

• Strong familiarity with abuse vectors spanning account takeover, spam, and malicious apps.

• Passion for exploring large data sets in the search for actionable intelligence that leads to the removal of bad actors and threats from the ecosystem. 

• Strong verbal and written English communication skills and the ability to coach this in others.

• Strong presentation skills and the ability to explain complex topics and recommendations in simple terms.

• A detail-oriented individual with technical acumen, with the ability to influence and communicate within all levels of the organization.

• A team player who’s willing to get their hands dirty and help where needed.

• Flexibility to adapt to constantly changing business needs.

Minimum Qualifications:

• 5+ years of relevant program and/or operational leadership experience

• Advanced Excel, Looker, Tableau or similar

• Background in spam, abuse, safety, fraud, privacy, or related field

Preferred Qualifications:

• Bachelor's or Master’s degree in a related field of study

• SQL, Python, BigQuery, or similar programming

• Experience growing and scaling a new or developing function within operations

If you have a disability or special need that requires accommodation, please don’t be shy and provide us some information.

"Default Together" Policy at Snap: At Snap Inc. we believe that being together in person helps us build our culture faster, reinforce our values, and serve our community, customers and partners better through dynamic collaboration. To reflect this, we practice a “default together” approach and expect our team members to work in an office 4+ days per week. 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. EOE, including disability/vets.

Our Benefits: Snap Inc. is its own community, so we’ve got your back! We do our best to make sure you and your loved ones have everything you need to be happy and healthy, on your own terms. Our benefits are built around your needs and include paid parental leave, comprehensive medical coverage, emotional and mental health support programs, and compensation packages that let you share in Snap’s long-term success!

Compensation

In the United States, work locations are assigned a pay zone which determines the salary range for the position. The successful candidate’s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. The starting pay may be negotiable within the salary range for the position. These pay zones may be modified in the future.

Zone A (CA, WA, NYC):

The base salary range for this position is $152,000-$228,000 annually.

 

Zone B:

The base salary range for this position is $144,000-$217,000 annually.

Zone C:

The base salary range for this position is $129,000-$194,000 annually.

This position is eligible for equity in the form of RSUs.