Posted:
7/22/2024, 5:00:00 PM
Location(s):
Joplin, Missouri, United States ⋅ Missouri, United States
Experience Level(s):
Mid Level
Field(s):
Medical, Clinical & Veterinary
Our Mission
To improve the health of the communities we serve through contemporary, innovative, quality healthcare solutions.
What You'll Do
The Service Excellence Clinical Coordinator, in collaboration with the Director of Service Excellence, helps drive key initiatives to improve the patient experience. This person is someone who wishes to use their bedside experience to better the care and service provided to all Freeman Health System patients.
Essential Functions
Provides clinical insight and direction to ensure the balance between the organization’s patient experience goals and operational realities, limitations, and workflows
Coordinates performance improvement and patient experience initiatives, providing guidance, education, and assistance in the development, implementation, and measurement of projects related to patient experience
Systematically rounds on patients, as directed, and effectively and independently resolves issues in a timely manner
Serves as a lead and role model in fostering a culture of hospitality and service
Mentors department leaders, physicians, and team members, hardwiring patient experience elevation by sharing best practices and relevant patient feedback
Analyzes customer feedback and data to identify opportunities to improve the patient experience across the continuum of care
Knowledge
Knowledge of patient experience surveys (including CMS-mandated CAHPS surveys) and use of the results to drive improvement is preferred
Current understanding of patient care delivery, leadership, patient safety, and quality and process improvement
Requirements
Minimum of 3 years of clinical experience in an acute care setting (ICU, Medical/Surgical, or Emergency Department nursing preferred)
AHA Family and Friends within 90 days; Nonviolent Crisis Interventional Training Program (CPI) within 365 days
Preferred Requirements
Bachelor’s degree in Nursing or other clinical discipline and/or management preferred
Website: https://freemanhealth.com/
Headquarter Location: Joplin, Missouri, United States
Employee Count: 1001-5000
Year Founded: 1925
IPO Status: Private
Industries: Health Care ⋅ Hospital ⋅ Medical