Comcast brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to lead the future in media and technology, we want you to fast-forward your career at Comcast.

Job Summary

The Senior Director of Sales Skill Strategy is a new leadership role inside the Sales Effectiveness COE and is responsible for driving enhanced Sales Skills within our residential Sales channels. This role and the overall Skills Strategy team will play an integral part in institutionalizing a ‘Cycle of Readiness’ that spans Knowledge, Skills and Rewards around the projects and priorities that matter most for our teams that sell to new and existing customers.

The top candidate will lead a team focused on Sales Skill development across the overall employee journey with a discrete focus on three distinct windows - supporting new hire, improving ramp and driving excellence for incumbents in role. Projects will be governed by the company POR and the voice of our internal customers. Delivery and impact will come through a combination of direct delivery to Channel/Division teams and through deep partnership and integration with ULearn content and learning platforms. All work should be data driven and scalable across the employee journey in the organization.

Leadership of this new team requires a blend of strategic thinking, creative vision, and partnership skills to drive impactful initiatives that differentiate the organization in the market. The position and the team are new to the organization and innovation is encouraged, but the team will have accountability for general Sales Skill development, including but not limited to a focus on onboarding productivity, targeted KPI improvement, improved competitive and converged sales positioning, and an overall focus on Sales Excellence.

Job Description

Key Responsibilities:

• Strategic Leadership: Develop, articulate and gain support for a clear vision for a Sales Skill Strategy framework that blends skills enhancement across an entire employee journey, along with more tactical skill enhancement around specific initiatives. 
• Cross-functional Collaboration: Collaborate closely with internal stakeholders across Divisions/Channels, Sales Enablement, and ULearn to ensure Sales Skill priorities and strategies are integrated and aligned with broader business objectives.
• Production of Content: Standardization of Sales Skill specific content and utilization across the organization – in whole or in piece parts – to create consistency in Skills development journey, independent of a ‘learning’ entry point.
• Innovation and Ideation: Drive continuous innovation in content and program strategy by identifying emerging trends, technologies, and best practices. Foster a culture of creativity and experimentation within the team to explore new content formats, platforms, and distribution channels.
• Audience Insights: Utilize data-driven insights and audience research to inform content strategy decisions. Understand audience behaviors, preferences, and pain points to create content that resonates with target demographics and drives desired outcomes.
• Team Leadership and Development: Provide mentorship, guidance, and support to a team of Skills strategists and business experts. Foster a collaborative and inclusive team culture that encourages innovation, learning, and professional growth.

Qualifications:

• Bachelor's degree in marketing, communications, journalism, or a related field (Masters degree preferred).
• Proven experience (5+ years) in frontline sales, frontline sales leadership, or a related role, with a focus on innovation and strategic leadership.
• Strong strategic thinking and problem-solving skills, with the ability to translate business goals into actionable content strategies.
• Excellent communication and collaboration skills, with the ability to influence and align stakeholders at all levels of the organization.
• Deep understanding of Comcast’s knowledge and skill ecosystems, as well as the tools leveraged by frontline leaders to coach on performance
• Experience managing and developing high-performing teams in a fast-paced, dynamic environment.
• Creative mindset with a passion for exploring new ideas, technologies, and trends in content marketing and storytelling.
• Consistent exercise of independent judgment and discretion in matters of significance.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Overall, the Sr. Director of Sales Skill Strategy plays a critical role in shaping the organization's Skills content strategy vision, driving innovation, and delivering impactful content experiences that resonate with audiences and drive business growth.

Employees at all levels are expected to:

• Understand our Operating Principles; make them the guidelines for how you do your job.
• Own the customer experience think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and make them promoters of our products and services.
• Know your stuff be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team make big things happen by working together and being open to new ideas.
• Be an active part of the Net Promoter System a way of working that brings more employee and customer feedback into the company by joining huddles, making call backs and helping us elevate opportunities to do better for our customers.
• Drive results and growth.
• Respect and promote inclusion & diversity.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.

Compensation

National Pay Range: $112,751.63 USD-$264,261.63 USD

Comcast intends to offer the selected candidate base pay dependent on job-related, non-discriminatory factors such as experience. Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work.    Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus.  Additionally, Comcast provides best-in-class Benefits to eligible employees.  We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most.  That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.

The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.

Education

Bachelor's Degree

While possessing the stated degree is preferred, Comcast also may consider applicants who hold some combination of coursework and experience, or who have extensive related professional experience.

Certifications (if applicable)

Relative Work Experience

10 Years +

Comcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.