Location(s)

Chesterfield, Missouri, Chicago, Illinois, St. Louis, Missouri

Details

Kemper is one of the nation’s leading specialized insurers. Our success is a direct reflection of the talented and diverse people who make a positive difference in the lives of our customers every day. We believe a high-performing culture, valuable opportunities for personal development and professional challenge, and a healthy work-life balance can be highly motivating and productive. Kemper’s products and services are making a real difference to our customers, who have unique and evolving needs. By joining our team, you are helping to provide an experience to our stakeholders that delivers on our promises. 

Position Summary:

The Director of Sales Supervision (Sales Compliance & Risk) leads the oversight function for a fully captive life insurance sales channel of over 2000 agents and managers. This role is accountable for establishing and executing a comprehensive, risk-based audit and monitoring framework to ensure sales practices comply with regulatory requirements, internal standards, ethical expectations, and cash-handling controls, and for owning the enterprise sales conduct risk strategy for the captive distribution channel.

The Director leads a team of three auditors responsible for sales conduct audits and investigations, designs and operates a continuous monitoring program, and drives effective remediation and governance improvements in close partnership with Compliance, Legal, Operations, Sales Leadership, Finance, and Enterprise Ethics.

Position Responsibilities:

• Develop, maintain, and execute a risk-based audit and monitoring program for the captive sales channel, adjusting scope based on regulatory, business, and risk trends.
• Lead sales conduct risk assessments to identify high-risk activities, control gaps, and emerging misconduct risks.
• Establish and govern sales conduct policies, standards, methodologies, and risk tolerances aligned with regulatory expectations and enterprise risk appetite.
• Lead the evolution to a continuous, data-driven monitoring model, leveraging dashboards, analytics, and KRIs/KPIs.
• Analyze sales activity, complaints, cancellations, suitability indicators, and anomalies to proactively identify conduct risk.
• Execute end-to-end monitoring, audits, reviews, and investigations, including support of potential fraud matters in partnership with Ethics and other stakeholders.
• Partner cross-functionally to drive corrective actions, track issues to closure, and validate remediation effectiveness.
• Ensure ongoing regulatory readiness and present monitoring and audit results, monitoring insights, and thematic risk trends to senior leadership and governance forums.
• Additional duties as assigned.