We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today. 

Hybrid

Job Description

Are you looking for a supportive and collaborative workplace with great benefits and clear career development? You’ve come to the right place.

Why choose Manulife?

• Competitive Salary packages and performance bonuses

• Day 1 HMO + FREE coverage for your dependents (inclusive of same-sex partners)

• Retirement savings benefit

• Rewarding culture that values wellness and well-being

• Performance Bonus

• Global network of industry experts

• Extensive training resources

Job Description:

We’re looking for a Operations Analyst to join our Information System team at MBPS. In this role, you are responsible for providing support to business and systems management in addressing complex derivatives and VAH business issues, assessing risk, presenting recommendations, and implementing solutions.

Have the skills and knowledge for the job? Learn more about the opening below!

• Work with delivery manager and key business resources to define and manage the scope, approach, and requirements of enhancement requests with specific emphasis on creating integrated, strategic solutions

• Identify complex operational business issues and aid in the facilitation of development activities for solutions involving workflow procedures and/or new technologies that are consistent with business long – term strategic plans

• Responsible for gathering, documenting, and executing business/system requirements and test plans and cases for various business and production issues in a timely fashion

•  Be the point of contact in Manila for coordinating user queries relating to the various applications used within Derivatives and VAH groups

•  Ensure all necessary documentation is maintained including requirements documents, support, processes and procedure manuals

• Ensure compliance and adherence to defined technology procedures and processes

Qualifications:

• Must be Bachelors degree holder.

• Amenability and readiness to work onsite and from home anytime (dependent on business need AND/OR current external environment/situation)

• Must have at leas 3-5 years of progressive business analysis experience involving Derivatives, Variable Annuity Hedging and/or other relevant financial instruments

• Has 3-5 years of experience in software development

• Proficiency in Java, .NET, SQL, PL/SQL, PHP, C language.

• Has experience incident/change management

•  Excellent knowledge of the derivatives and variable annuity business operations and issues, along with a strong understanding of the Company’s various businesses

Let's make every day better together. Learn about our opportunities at JOBS.MANULIFE.COM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law. 

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].