Posted:
7/8/2026, 7:43:47 AM
Location(s):
Texas, United States ⋅ Irving, Texas, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support
Workplace Type:
Hybrid
Responsible for analyzing and accurately keying insurance documentation and loan related forms into a loan tracking system; analyzing and processing complex lender data reports; utilizing an imaging system; meeting daily production standards, goals, and service commitments. This position also requires an excellent working knowledge of a Windows computer environment, Excel and the ability to grasp the workings of numerous insurance tracking system reports.
Review and input insurance documentation in proprietary loan‐insurance tracking system
Review commercial insurance documentation to ensure that coverages (Hazard and any other special coverage required) and deductibles, are adequate to protect the lenders interest
Recognize and note any coverage limitations not in line with lender specifications
Accurately complete all assigned tasks and/or additional tasks if needed
Analyze and process a multitude of client and program related reports
Identify and report areas of needed process improvement to immediate supervisor
Maintain a monthly assessment average of 90% or better
Maintain accurate training materials, to ensure adherence to all policies and procedures
Accurately handle inbound/outbound calls and email inquiries from client, borrower, or agent
Contact insurance companies to confirm insurance coverage and request additional documentation
Initiate and sustain communication with clients, agent, and employees, as needed
Maintain necessary relationship with clients and employees to ensure quality customer service standards are met
Maintain a working knowledge, grow expertise in mortgage insurance and lending
Other job responsibilities as assigned by management
The essential duties contained in this job description reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required and the scope of responsibility. It should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences, equalize peak work periods or otherwise to balance the workload.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
None required
The physical and environmental demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job.
QUALIFICATIONS
To perform this job successfully, the incumbent must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These qualifications are considered without regard to race, religion, color, sex, national origin, disability, or any other characteristic protected by federal, state, and local law. If this position requires licensing or certification, the incumbent must maintain that license or certification by meeting all continuing education and other requirements.
Department Account Management & ServiceRequired Experience: 1-2 years of relevant experienceRequired Travel: No Travel RequiredRequired Education: High school or equivalentHUB International Limited is an equal opportunity employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations.
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Website: https://www.hubinternational.com/
Headquarter Location: Chicago, Illinois, United States
Employee Count: 10001+
Year Founded: 1998
IPO Status: Delisted
Last Funding Type: Private Equity
Industries: Financial Services ⋅ Insurance ⋅ InsurTech ⋅ Risk Management
Visa Sponsorship: Sponsors work visas