Project Role : Infra Tech Support Practitioner
Project Role Description : Provide ongoing technical support and maintenance of production and development systems and software products (both remote and onsite) and for configured services running on various platforms (operating within a defined operating model and processes). Provide hardware/software support and implement technology at the operating system-level across all server and network areas, and for particular software solutions/vendors/brands. Work includes L1 and L2/ basic and intermediate level troubleshooting.
Must have skills : Network Security Management
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary: As an Infra Tech Support Practitioner, you will provide ongoing technical support and maintenance for production and development systems and software products. You will be responsible for configuring services on various platforms and implementing technology at the operating system-level. Your role will involve troubleshooting at both basic and intermediate levels. Roles & Responsibilities: - Expected to be an SME, collaborate and manage the team to perform. - Responsible for team decisions. - Engage with multiple teams and contribute on key decisions. - Provide solutions to problems for their immediate team and across multiple teams. - Ensure smooth functioning of production and development systems. - Perform hardware and software support for server and network areas. - Troubleshoot and resolve technical issues at L1 and L2 levels. - Implement technology solutions based on defined processes and operating models. Professional & Technical Skills: - Must To Have Skills: Proficiency in Network Security Management. - Strong understanding of network security principles and protocols. - Experience with firewall configuration and management. - Knowledge of intrusion detection and prevention systems. - Familiarity with VPN technologies and secure remote access. - Good To Have Skills: Experience with cloud security solutions. Additional Information: - The candidate should have a minimum of 7.5 years of experience in Network Security Management. - This position is based at our Bengaluru office. - A 15 years full time education is required.

15 years full time education

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