What is the opportunity?

This is a Manager, Operations Process Owner role with a focus on Project Management, Operational Excellence, and Trade 360 Oversight. This individual will lead and deliver project oversite, status, timelines Issue and Risk for the PTO operations teams. PTO is accountable for 50+trillion dollars of transactions each year and is a highly dynamic segment.

The role will lead large scale transformational projects ensuring project requirements are translated into operational processes. The role is also responsible for driving continuous improvement initiatives, overseeing process documentation, managing UAT and PIV testing, and partnering with PTO leadership to influence external processes and behaviors. The role leads transformational change over multi-year time horizons through the implementation of next generation optimization technologies, and advanced reporting and analytics.

What will you do? 

• Support a team of talented Business Analysts who are responsible for partnering with you in gathering and documenting processes, analyzing for optimization through performance, quality and other key data sets, identifying system requirements as it relates to process, and testing applications.
• Work with IT and vendor partners supporting & testing Trade 360 release builds.
• Identify, prioritize, and execute operational process improvement opportunities.
• Lead development and implementation of new tools and automation technologies
• Lead planning, train and execution of new work intake.
• Re-design processes to support transformational programs and other changes impacting operational processes.
• Satisfy multiple stakeholders in a very complex and demanding business and technology environment.
• Co-ordinate with RBC partners to influence external processes and behaviors that impact PTO operational efficiency.
• Plan, direct and coordinate activities of assigned projects to ensure project goals or objectives are accomplished within approved time frame, scope and budget.

What do you need to succeed?

Must-have:

• RBC Trade product knowledge
• 3-5 years of experience processing Letter of Credit, Guarantee and Standby process
• Demonstrate growth and strategic mindset with ability to influence decisions.
• Excellent stakeholder management skills - proven track record of building strong relationships in a change management context.
• Comfort in a fast-paced environments with high complexity and ambiguity
• Ability to effectively manage competing priorities and deliver results on time.
• Excellent PowerPoint, Excel skills; analytical and reporting skills.
• Excellent communication skills - proven ability to influence, inspire, and persuade different types of audiences (including executives)
• Experience in end-to-end process optimization

Nice-to-have:

• Operational /process background with exposure to LSS (Lean Six Sigma) or process re-engineering preferred
• Interest in AI solutions applied to process optimization
• Change management minded
• Confidence in decision making and strategic planning
• Sense of urgency with ability to handle multiple demands

What's in it for you?

We thrive on the challenge to be our best, progressive thinking to keep growing, and working together to deliver trusted advice to help our clients thrive and communities prosper. We care about each other, reaching our potential, making a difference to our communities, and achieving success that is mutual.

• A comprehensive Total Rewards Program including bonuses and flexible benefits, competitive compensation, commissions, and stock where applicable
• Leaders who support your development through coaching and managing opportunities
• Ability to make a difference and lasting impact
• Work in a dynamic, collaborative, progressive, and high-performing team
• A world-class training program in financial services
• Opportunities to do challenging work

Job Skills

Adaptability, Customer Service, Decision Making, Effectiveness Measurement, Interpersonal Relationship Management, Operational Delivery, People Management, Performance Management (PM), Teamwork, Time Management

Additional Job Details

180 WELLINGTON ST W:TORONTOTorontoCanada37.5Full timeTECHNOLOGY AND OPERATIONSRegularSalaried2026-01-302026-02-06

Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above

Inclusion and Equal Opportunity Employment

At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all.

RBC is presently inviting candidates to apply for this existing vacancy. Applying to this posting allows you to express your interest in this current career opportunity at RBC. Qualified applicants may be contacted to review their resume in more detail.