Job Description:

Position Title: Data Collector

Position Type: Part-Time -20

FLSA Classification: NON-EXEMPT

Division: Strategy

Department: Research & Evaluation

Reports to: Research Operations Manager

Compensation Range: $16.15 - $24.23

Position Summary

The Data Collector position works within the Research & Evaluation department to collect data from guests to Crystal Bridges and the Momentary. Studies include, but are not limited to, research and evaluation measuring overall guest demographics, guest experience, and guest outcomes related to exhibition or program experiences. These studies support the mission of the museum by collecting critical information measuring the impact of arts experiences. The primary methods used by the Data Collector will be surveys and interviews. A primary data collection activity includes conducting an exit survey to help the museum learn who is coming to visit, why they are visiting, how they experienced their visit, and how welcome they feel at the museum. This study has been in place since 2016. Data from these studies is shared with leadership and the board to help make institutional decisions and ensure Crystal Bridges and the Momentary are carrying out our mission of welcoming all to the museum.

The weekly schedule for this position is based on the timelines for research and evaluation studies at the museum and requires work hours during museum operating hours (which include day, night, weekday, and weekend). This position is scheduled to work between eight and twenty hours per month but may vary based on seasonal museum attendance. On average, a data collector will gather survey data from 4-5 guests per hour scheduled. Data Collectors will closely follow the provided protocol to systematically collect data from guests. Members of the Data Strategy team will provide ongoing support and feedback to ensure continuity of deliverables.

Principal Responsibilities:

• Approach museum guests and invite them to participate in a research or evaluation study by responding to a survey or brief interview.
• Follow the data collection protocol which covers how to approach guests to ensure random sampling, what information to say, and how to track response rates.
• Respond to guest questions to ensure a positive museum experience.
• Reliably and accurately gather data at scheduled times to ensure quality data collection meets monthly collection goals and will effectively inform programmatic and resource-based decisions.
• Advanced notification, five days or more, of any personal schedule changes in order adjust set data collection schedule.

Qualifications and Skills:

Education, Training, and Traits

• Excellent customer service skills, including the ability to effectively navigate and triage general questions from guests.
• Strong communication skills, including clearly and consistently communicating to guests and with members of the Research and Evaluation team.
• Must be comfortable approaching guests for surveys and interviews and be able to work in and move through public spaces easily for hours at a time.
• Detail oriented, independent in execution of work and reliable in data collection practices after training.

• Comfort with technology, specifically an iPad/tablet
• Spanish-speaking preferred

Work Experience

• Experience working with customers or public-facing positions.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Physical demands:  Position requires working in Museum Galleries for prolonged periods of time. This position requires visual acuity to review written materials.
• Work Environment:  Work will be performed in museum spaces.