Policy & Compliance Operations Associate (Remote)

Overview:

The  policy and compliance operations associate will efficiently monitor, enforce, and audit all license types following state-by-state guidelines. This role will be the decision-maker that will authorize a client to be listed on Weedmaps based on the review and validation of the documents provided. Managing compliance audits of operators, products, images, and metrics along with periodic audits will also be within the scope of work.

The impact you'll make:

• Review license renewals and verify that they are acceptable on each state licensing website.
• Stay up to date on the state laws and regulations, updating Weedmaps licensing standard operating procedures in a timely manner. 
• Contact the appropriate person for each listing to obtain renewed licenses in a timely manner, upload the license into Salesforce, and ensure all notes are kept up to date.
• Make sound decisions on behalf of Weedmaps to either approve or reject licenses provided
• Ensure all contracts are signed and stored within Salesforce by executing audits to ensure compliance.
• Be the decision-maker for auditing and approving opportunities (Closed Won) that are submitted by Revenue/Sales.
• Execute audits for SOX controls (O2C), as well as research non-compliant operators, products, and images (Trust & Safety) and report findings in a timely manner.
• Track, report, and take appropriate action for non-compliance including notification to leadership and legal department
• Ensure compliance with our policies and work with our clients and partner teams to deliver exceptional service
• Decision-maker for approving opportunities (Close Won) that are submitted by sales. 
• Meet with Legal weekly for guidance on any potential legal issues that arise
• Assist in the development and maintenance of Standard Operating Procedures (SOPs) on policy enforcement.
• Work cross-functionally with partners from Sales, Customer Service, Support Operations, and Legal to improve the Weedmaps experience, process, and tooling.

What you've accomplished:

• BA/BS Degree required or equivalent experience
• 5+ years customer service experience
• 1+ years experience writing and maintaining standard operating procedures and policies
• Exceptional communication skills, both written and verbal
• Experience using SaaS products a plus
• Understanding of state by state cannabis laws and SOX compliance
• Experience working with cross-functional teams
• Strong planning, analytical and organizational skills

Bonus Points:

• 2+ years policy and compliance operations experience
• Experience in Cannabis industry
• Spanish bilingual written/verbal

The base pay range for this position is $61,000 - $70,000 per year. 

2024 Benefits for Full-Time, Regular Employees:

• Physical Health benefits: Medical, Dental & Vision:
• Employee - employer paid premium 100%
• Company contribution to a HSA when electing the High Deductible Health Plan
• For plans that offer coverage to your dependents, you pay a small contribution
• Mental Health benefits:
• Free access to CALM app for employees and dependents
• Employee Training
• Mental Health seminars and Q&A sessions
• Basic Life & AD&D - employer paid 1x salary up to $250,000
• 401(k) Retirement Plan (with employer match contribution)
• Generous PTO, Paid Sick Leave, and Company Holidays
• Supplemental, voluntary benefits
• Student Loan Repayment/529 Education Savings - including a company contribution
• FSA (Medical, Dependent, Transit and Parking)
• Voluntary Life and AD&D Insurance
• Critical Illness Insurance
• Accident Insurance
• Short- and Long-term Disability Insurance
• Pet Insurance
• Family planning/fertility
• Identity theft protection
• Legal access to a network of attorneys
• Paid parental leave

Why Work at Weedmaps?

• You get to work at the leading technology company in the cannabis industry
• You get to play a meaningful role in helping to advance cannabis causes, including helping improve the lives of patients who rely on the benefits of cannabis
• You get an opportunity to shape the future of the cannabis industry
• You get to work on challenging issues in a collaborative environment that encourages you to do your best 
• You get to work in a casual and fun environment; no fancy clothes required, but you are free to dress to the nines!
• Generous PTO and company holidays
• Numerous opportunities and tools to learn and grow your professional skills
• Endless opportunities to network and connect with other Weedmappers through speaker series, Employee Resource Groups, happy hours, team celebrations, game nights, and much more!

Weedmaps is an equal opportunity employer and makes employment decisions on the basis of merit. The Company prohibits unlawful discrimination against employees or applicants based on race (including traits historically associated with race, such as hair texture and protective hairstyles), religion and religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, age, military status, veteran status, uniformed service member status, sexual orientation, transgender identity, citizenship status, pregnancy, or any other consideration made unlawful by federal, state, or local laws. The Company also prohibits unlawful discrimination based on the perception that anyone has any of those characteristics, or is associated with a person who has or is perceived as having any of those characteristics. Our company uses E-Verify to confirm the employment eligibility of all newly hired employees. To learn more about E-Verify, including your rights and responsibilities, please visit www.dhs.gov/E-Verify.

Applicants  are entitled to reasonable accommodations under the terms of the Americans with Disabilities Act and applicable state/local laws, unless the accommodation presents undue hardship. Please email us at peopleoperations at weedmaps.com if you would like to confidentially discuss a potential accommodation during the interview process.

About Weedmaps:

WM Technology, Inc.’s (Nasdaq: MAPS) mission is to power a transparent and inclusive global cannabis economy. Now in its second decade, WM Technology has been a driving force behind much of the legislative change we’ve seen in the past 10 years.

Founded in 2008, WM Technology, is a leading technology and software infrastructure provider to the cannabis industry, comprising a B2C platform, Weedmaps, and B2B software, WM Business. The cloud-based SaaS solutions from WM Business provide an end-to-end operating system for cannabis retailers. WM Business’ tools support compliance with the complex, disparate, and constantly evolving regulations applicable to the cannabis industry. Through its website and mobile apps, WM Technology provides consumers with the latest information about cannabis retailers, brands, and products, facilitating product discovery and driving engagement with our retail and brand customers.

WM Technology holds a strong belief in the power of cannabis and the importance of enabling safe, legal access to consumers worldwide. Since inception, WM Technology has worked tirelessly, not only to become the most comprehensive platform for consumers, but to build the software solutions that power businesses compliantly in the space, to advocate for legalization, social equity, and licensing in many jurisdictions, and to facilitate further learning through partnering with subject matter experts on providing detailed, accurate information about the plant.

Headquartered in Irvine, California, WM Technology supports remote work for all eligible employees. Visit us at www.weedmaps.com.

Notice to prospective Weedmaps job applicants:

Our team has been made aware of incidents involving LinkedIn, Telegram, and Facebook accounts impersonating Weedmaps recruiters. These individuals are attempting to use our company name to solicit payment from prospective candidates interested in applying for jobs at our company. Our team is actively working to combat these attempts, but in the meantime, please be mindful of the following:

• Our recruiters will always communicate with candidates through an @weedmaps.com email address.

• CORRECT: [email protected]

• INCORRECT: [email protected]

• Our recruiters will NEVER ask for or attempt to solicit payment from applicants in order to apply, interview, or work for Weedmaps.

• If you are interested in a role at Weedmaps, please apply through our established channels.

• Weedmaps Careers Page or LinkedIn

If you are unsure if a communication is legitimate, please contact our recruitment team at [email protected] and they will happily confirm for you. Thank you for your vigilance and we appreciate your interest in working with us!  

#LI-REMOTE #WMFromAnywhere