Role Overview

The Salesforce Business Analyst is a hands-on, business-facing Salesforce expert who partners closely with stakeholders to translate business needs into scalable Salesforce solutions. This role blends technical configuration with business process improvement, serving as a trusted advisor to Business Process Owners (BPOs) and users while contributing to the ongoing evolution of the Salesforce platform.   This role is part of small team embedded in the business, partnered with IT.  You are expected to be a strong advocate for the Commercial teams and additional users such as product management and sample fulfillment, ensuring their voices are heard and that the platform is continuously improved and evolved to enhance user experience towards efficiency and effectiveness  towards a 360 view of the customer enabling the commercial team to be more successful at managing and developing customer relationships and developing and driving opportunities for growth.

** Please note, for purpose of advertisement, role title/duties fit industry titling of SF Business Analyst, internal titling will be SF Business Specialist **

Key Responsibilities

Stakeholder Advocacy & Partnership:

• Build deep-rooted trust with BPOs and cross-functional leaders by acting as their internal consultant and Salesforce expert. You will represent their interests during technical discovery and ensure all system changes align with their strategic goals.  You will advise them on what is easily achievable in the system and what is more challenging towards creating good, aligned ways forward.

User Experience (UX) Champion:

• Serve as a passionate advocate for the Sales and Tech Service teams. Proactively identify friction, frustration or confusion points in their daily workflows and design enhancements that help them be more efficient and effective in the system in doing their work and managing customer relationships.   Serves as key believer user experience is a key driver for adoption.

​Business Process Engineering:

• Analyze, map, and optimize end-to-end business processes. You won't just "take orders"; you will challenge existing workflows, siloed thinking to find efficiencies and better, more effective ways of working always keeping in mind the results, user experience and the customer’s experience, then engineer them into Salesforce using advanced declarative tools or code where necessary for small to moderate changes and working with our IT Salesforce Lead for larger changes.

Executing on Strategy:

• This role reports to the Product Owner, Salesforce Excellence Lead in the business, who sets the strategy, direction and priorities for Salesforce.  The role will be executing that strategy in concert with the Product Owner and must work seamlessly with our internal Salesforce IT team and external IT support partners in evolving Salesforce.  The combination of strong business ownership and direction combined strong Salesforce talent and deep knowledge and capability in the business combined with close partnership with internal IT provides significant capabilities to deliver a continuously improving Salesforce ecosystem for business impact.

Salesforce CPQ and Revenue Cloud:

• Deep understanding of CPQ so that in partnership with technical development to ensure we are able to capture the pipeline and in the future customer contract and pricing integration with SAP.

Data Strategy & Flow:

• Navigate BPOs through complex data challenges. Understand the deep architecture of how data flows and links within the system to ensure data integrity and actionable reporting.

Required Qualifications & Skills

• Experience: Minimum 4+ years of hands-on experience in Salesforce administration or development, with a proven track record of driving system adoption in a fast-paced environment.

• Technical Proficiency:

  • Salesforce Administrator certification is required; Platform App Builder or Developer certifications are highly preferred.

  • Deep understanding of Salesforce CPQ and Salesforce Revenue Cloud architecture and configuration.

  • Deep expertise in Salesforce Flow is required, including designing, building, and maintaining automation that supports and enhances business processes. Working knowledge of Apex and Lightning Web Components is preferred to enable effective collaboration with IT and understanding of technical solutions, though hands-on development is not expected.

  • Experience with integrations with SAP and other business tools

• Business Acumen: Exceptional ability to translate "business speak" into "technical requirements." You must be comfortable leading discovery sessions, understanding the value trying to be created and able to present solutions to executive stakeholders in easily understandable terms.

• Data Expertise: Strong skills in data modeling and management, including experience with Data Loader and an understanding of relational database concepts. Understanding of master data concepts and processes to maintain integrity.

• Passionate and Results Oriented: A genuine "customer-first" mindset. You should be energized by the idea of improving the customer’s experience or making someone’s job easier or more impactful through better technology, enabling positive business outcomes.

Tate & Lyle complies with all local/state regulations requiring salary range transparency.

When determining final compensation, we take into consideration: skillset, job scope, knowledge, prior experience, cost of living, market data, budget availability, and other factors as permitted by law.

The salary range for this position is:   $90,000 - $132,000.

In addition to competitive pay, we offer a comprehensive Total Rewards package that includes but is not limited to:

• Medical, Dental, Vision coverages

• Paid time off package, including vacation, sick time, and 16 weeks of paid parental leave

• 401K with company match

• Company paid life insurance

• Additional benefits at not cost to employee such as:  Lifestyle Spending Account, Identity Theft protection, Employee Assistance Program, telemedicine and more!

In addition to your Total Rewards, culture and ED&I are very important to Tate & Lyle.  We offer multiple Employee Resource Groups (ERGs) that support various communities.

#LI-RF1

California Consumer Privacy Act ("CCPA")

The Company is committed to complying with the California Consumer Privacy Act (“CCPA”) and all data privacy and laws in the jurisdictions in which it recruits and hires employees. We collect the following categories of personal information for the purpose of hiring the best qualified applicants and to comply with applicable employment laws: Name and contact information; Job preference and work availability; Social Security Number and/or other identification information; Education and qualifications; Employment history and experience; Military service; Reference and background check information, including relevant criminal history and credit history; Social media information; Pre-employment test results; Post-offer medical examination information and results, including drug test results; Voluntary self-disclosure information regarding minority, veteran, and disability status; and Information provided by you during the hiring process.

Tate & Lyle is an equal opportunity employer, committed to the strength of an inclusive workforce.