Department: Supply Chain Excellence – ReBIRD – Care & Repair Operations
Reports to: Director, Care & Repair Ops
Location: North Vancouver, BC
Your Opportunity at ARC’TERYX:
As the Manager of Care & Repair Operational Excellence, you will lead and champion for process and continuous improvement that elevates the guest experience as well as optimize operations throughout our Care & Repair network. This role offers the opportunity to be a change maker by measuring our services through data and insights and developing and executing industry leading continuous improvement initiatives. You will work close in collaboration with After-Sales, Retail Ops, Tech, Manufacturing as well as the broader Supply Chain and ReBIRD teams to optimize operational efficiency.
This role is based out of our North Vancouver office and is open to hybrid remote work.
Meet Your Future Team:
Circularity is at the heart of Arc’teryx’s sustainability vision. Through a program that we call ReBIRD, we service, care for, and give our gear multiple lives. By joining the Care & Repair Ops team, you’ll be part of an innovative space where technology, sustainability and guest experience intersects. This is your chance to make a real impact - driving change, shaping the future of circularity in fashion, and building solutions that matter. If you’re passionate about circularity, creating meaningful guest experiences, and continuous improvement, this is the team for you.
Equal Opportunity
Arc’teryx is committed to actively creating and fostering a culture of inclusivity where voices are heard, people are seen, and values are respected. We care about the uniqueness of our applicants, employees, and guests, and we do so in a safe space fueled by curiosity and acceptance.
Creating an inclusive workplace is connected to our core value Do Right while also having the added benefit of helping make our business better. We believe inclusion helps us to create a healthier, happier workplace, drive creativity and innovation, and reflect the communities where we operate.
All applicants, employees, and guests can expect equality of opportunity and fair treatment in alignment with our values.
Leave it Better
We believe that the mountains transform us, that how we adventure matters, and that there’s always a better way.
Join us in creating positive change in ourselves, our communities, and the world.
Live it. Get out there - the mountains make us better
Disruptive evolution. In pursuit of better. Always.
Commit. We set bold objectives and see them through.