Job Description

Job Description 

Position : Umrah & Travel Sales Officer 

Ikhlas.com seeking a motivated and experienced Online Sales Representative to join our dynamic sales team. This position is responsible for generating sales through online channels, engaging with potential customers, and maintaining client relationships. The ideal candidate should have a strong understanding of online sales strategies, excellent communication skills, and a proven track record of meeting sales targets.

Responsibility : 

- Manage and execute the sales activities target given by the company across various e-commerce platforms. (Facebook ads, Social media, and etc) 

- Response to online enquiries and engage with the customer promptly and professionally

- Build and maintain strong relationships with customers through online interaction.

- Provide excellent customer service, resolving issues and offer products.

- Meet and exceed individual and team target (KPI)

- Track and report for sales performance and identifiers for improvement

- Update industry market trend and competitors activities

- Understand the company products to have the product knowledge and to service the customer with efficiency   

- Contribute development and execution on online strategy

- Identify new opportunity for growth and propose innovative and sales initiative

- Other tasks as assigned.

Your KPIs : 

- Successfully achieve revenue targets generated from sales within specific period of time

- Ability to achieve high numbers of conversion from potential customer to paying customer

- The ability to reach good customer satisfaction service by giving out the needed information and good engagement with the customer

- Average time of leads time response 

- Capacity to handle uncertainty and ambiguity, and a fast paced work environment

- Ability to prioritize work based on strategic importance and level of impact on business

Skill Required : 

- 1 - 2 years of experience in Sales division

- Eager to work in a small team and fast paced environment

- A good listener with strong communication skills

- Excellent ability of cross-functional communication

- Good engagement with the customer

- Always be ready to handle all types of challenges/customer

- Fast learner on the product knowledge

- Fluent in spoken and written English. Fluency in other languages is a plus (Arabic)

- A start up attitude, highly collaborative with the team

- other task as assigned