Responsibilities:
About the Company
Tencent is a leading global technology company focused on connecting people and developing innovative products and services that improve the quality of life of people around the world. Founded in 1998 and publicly traded on the Hong Kong Stock Exchange since 2004, Tencent offers a variety of products and services, including leading communication and social platforms (Weixin/WeChat), high-quality entertainment (from video games, music, TV and film, sport and literature), FinTech (WeChat Pay and QQ Wallet) and industry-leading cloud products and services.
Cloud & Smart Industries Group (CSIG) is responsible for promoting the company's cloud and industry Internet strategy. CSIG explores the interactions between users and industries to create innovative solutions for smart industries via technological advancements such as cloud, AI, and network security. While driving the digitalization of retail, medical, education, transportation and other industries, CSIG helps companies serve users in smarter ways, building a new ecosystem of intelligent industries that connect users and businesses.
Position Overview
As a Technical Account Manager at Tencent Cloud, you will serve as a trusted advisor to key accounts, leveraging your deep understanding of their business scenarios to provide tailored solutions using Tencent Cloud products. You will address technical issues, optimize business structures, and assist in expanding operations, maintaining close communication with clients to gain insights and suggest improvements. Proactively anticipating and mitigating potential technical problems, you will resolve complex issues related to networks, load balancing, servers, and databases. This role requires a high level of responsibility and collaboration, ensuring clients receive exceptional service and support in a dynamic environment.
Responsibilities:
- Possess a deep understanding of business scenarios for key accounts to align with Tencent Cloud products and solutions. Assist customers in resolving technical issues, optimizing business structures, and expanding operations.
- Maintain close communication with key accounts to identify pain points and suggest product improvements. Strive to enhance customer satisfaction and product experience.
- Provide proactive services to foresee and prevent technical problems. Efficiently address and resolve technical issues related to networks, load balancing, servers, databases, and more.
Requirements:
- Bachelor’s degree or above in Computer Science or a related field. Relevant public cloud certifications are highly preferred.
- Minimum of 5 years in public cloud technical roles with direct client-facing experience.
- In-depth knowledge and hands-on experience with Linux systems and TCP/IP protocols.
- Proficiency in using troubleshooting tools for analysis and performance tuning.
- Expertise in DNS, Load Balancing, CDN, databases, security attack and defense, disaster recovery architectures, and high concurrency optimization.
- Experience in audio/video technologies, SDK R&D, DevOps, big data, AI, Tencent Cloud Engine (TCE), and Docker is advantageous.
- Excellent communication skills in English and local language. Proficiency in Chinese Mandarin at a business level is highly preferred.
- Customer-service oriented and collaborative.
- Strong sense of responsibility and able to thrive in a fast-paced environment.
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Diversity, Equity & Inclusion at Tencent
Diversity, equity and inclusion are important, interdependent components of our workplace. As an equal opportunity employer, we firmly believe that diverse voices fuel our innovation and allow us to better serve our users and the community. We foster an environment where every employee of Tencent feels supported and inspired to achieve individual and common goals.