Location:

Michigan City, Indiana, United States

Job ID:

R0063568

Date Posted:

2024-10-11

Company Name:

HITACHI GLOBAL AIR POWER US, LLC

Profession (Job Category):

Engineering & Science

Job Schedule: 

Full time

Remote:

No

Job Description:

The Company

We build the machines that power industry. We are Hitachi Global Air Power, a leading global industrial compressed air manufacturer driving the innovations that keep the world moving.

From our headquarters in Michigan City, Indiana, our compressed air solutions power manufacturing operations all around the globe; from food and beverage to life-saving pharmaceuticals and cutting-edge semiconductor chips. Our portable compressors provide the air power to build roads and bridges, lay pipelines and aid in oil and gas mining and production.

We are a team of innovators, engineers, and quality experts with a shared vision to create the next generation of efficient, environment-forward compressed air solutions that meet the demands of today, while boldly contributing to a sustainable, circular economy. With more than 58 years of legacy and trusted performance through our brands - Hitachi, Sullair, and Champion (Australia), we are proud of our reputation for reliability, durability, and performance and groundbreaking engineering.

Join us in building a future where your work has an impact. At Hitachi Global Air Power, you’ll be part of a global network that’s shaping the future of industrial power.

Summary of the position:

The Field Service Engineer - Team Lead will oversee day-to-day operations of the Portable Service Team, ensuring a high level of customer support. Responsible for answering technical questions about Hitachi Global Air Power products including installations, maintenance, repairs, and troubleshooting. Work with various departments at Hitachi Global Air Power to address concerns from the field to drive issues to a timely closure. Document service visits and generate reports with action items. Support all other Hitachi Global Air Power Departments for customers, distributors, and employees. Position reports directly to the Director of Service Operations - Portables.

Duties and responsibilities:

• Ensure that customers receive prompt, courteous, and effective service within the department.
• Lead a team of service technicians for field service issues.
• Point of contact for the service team and relaying of all information, updates, and feedback to upper management.
• Provide technical assistance related to Hitachi Global Air Power R & I/OEM products via phone and email queues.
• Travel to field-based jobsites to troubleshoot and assist in repair of Hitachi Global Air Power R & I/OEM systems.
• Follow standard work for pre- and post-service preparation (submit expense reports, develop service reports, make travel arrangements).
• Follow all Environmental Health and Safety policies and procedures.
• Communicate distributor feedback to Hitachi Global Air Power management as VOC.
• Drive field concerns to closure in a timely manner.
• Support goal of service within the Service Department of 95%.
• Assist in writing technical service bulletins.
• Support field campaigns for logistical and scheduling/dispatching service techs.
• Involvement in New Product Development.
• Train new service technicians.
• Travel is required, less than 75% overnight travel.

Qualifications:

Education:

• Associate degree a plus.
• Technical Trade School a plus.

Professional experience:

• 5+ years of technical troubleshooting of Diesel Driven/OEM Compressor experience.
• Proven leadership experience.
• Demonstrated success in technical training of compressed air systems.
• Experience with industrial product manufacturing and engineering processes.
• Strong verbal and written communication skills.
• Must be able to engage and communicate effectively with all levels of the organization.
• Strong grasp of Microsoft office required.
• Ability to read and understand schematics.
• Ability to work independently or on a team.

Key behaviors:

• On time to all meetings/appointments/and scheduled engagements.
• Diligent to work habits.
• Dedicated to completion of responsibilities.
• Willing to accept responsibilities within a team environment.

Direct reports:

• N/A

The successful candidate is responsible for complying with Hitachi Global Air Power Code of Ethics and related policies. In performing the job, the incumbent shall take all steps necessary to comply with our safety policies and requirements and must actively support the organization's efforts to meet and exceed its goals of creating and maintaining a safe workplace.

This job description is to serve as a guide. It is intended to be flexible and will continue to evolve over time with business needs and demands and may be updated periodically and at the Company's discretion.

Hitachi Global Air Power is an equal opportunity employer and will not discriminate based on race, religion, color, age, gender, sexual orientation, national origin, genetic information, veteran status, physical or mental disability, or other protected categories under applicable law, whether in recruitment, employment, promotion, transfer, compensation, or other conditions of employment.