As part of a global Network Operations Center (NOC) team this role provides Tier Three NOC support. Primary responsibilities include administering, maintaining, monitoring and troubleshooting Vanguards computer networks.

Core Responsibilities

• Provides Tier Three-level network operational support services, including supporting large scale network installations, special projects and performs other related duties as assigned.

• Participates in Major Incident Management activities, identifying network performance issues and trends (e.g., Identifies failing network components, reviews firewall for blocks, tracing of network traffic).

• Ability to review and interpret network diagrams, documentation, including policies and procedures.

• Complies with Information Technology & Information Security policies and procedures.

• Adds, updates, and closes records in the Incident, IT Problem Management, Change Management records. Monitors records to ensure status are accurate and complete, and actions are on target.

• Proactively reviews related records to identify requests that may have an impact on the network.

• Identifies opportunities to automate manual system tasks.

• Engages third party vendors for maintenance of supported devices.

• Leads the development and training of NOC Analysts.

Qualifications

• A Bachelor’s degree in Computer Science, Computer Engineering, Information Systems, or other related field required.

• Two to four years related hands-on experience or the equivalent combination of education and experience required

• Strong written and verbal communication skills

• Strong analytical and problem-solving skills

• Ability to remain calm while multi-tasking and working under pressure in a fast-paced environment

• Knowledge and experience with Infinistream Sniffer, APCON or other packet analyzers

• Advanced knowledge and experience with the following technologies: Cisco IOS, Nexus OS, Juniper Junos, Cisco ACI, F5 Load Balancing, WAN, DNS, DHCP, IPSEC and AWS Direct Connect.

• Broad experience working with the following platforms: Brocade Switches, Cisco platforms, Juniper routers, Cisco ASA Firewall, Palo Alto Firewall, Aruba Wi-Fi and F5 Big IP.

Preferred Qualifications:

• Cisco Certified CCNA / CCNP

• Network experience with a financial organization is preferred

• Experience with ServiceNow is preferred, or similar comparable ITSM tool

• Palo Alto Certification PCNSA / PCNSE

• AWS Cloud Practitioner / Solutions Architect

• Azure Fundamentals

Special Factors:

• NOC Operations are 24 x 7 and this role may require occasional rotational support outside of traditional business hours.

• Vanguard is not offering visa sponsorship for this position.

• This role is part of our hybrid work model with Tuesdays – Thursdays required in our offices to foster collaboration and relationships. On Mondays and Fridays, our crew will have the option to work remotely, or continue working from one of our offices in Malvern PA or Charlotte NC. 

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Special Factors

Sponsorship

Vanguard is not offering visa sponsorship for this position.

About Vanguard

We are Vanguard. Together, we’re changing the way the world invests.

For us, investing doesn’t just end in value. It starts with values. Because when you invest with courage, when you invest with clarity, and when you invest with care, you can get so much more in return. We invest with purpose – and that’s how we’ve become a global market leader. Here, we grow by doing the right thing for the people we serve. And so can you.

We want to make success accessible to everyone. This is our opportunity. Let’s make it count.

Inclusion Statement

Vanguard’s continued commitment to diversity and inclusion is firmly rooted in our culture. Every decision we make to best serve our clients, crew (internally employees are referred to as crew), and communities is guided by one simple statement: “Do the right thing.”

We believe that a critical aspect of doing the right thing requires building diverse, inclusive, and highly effective teams of individuals who are as unique as the clients they serve. We empower our crew to contribute their distinct strengths to achieving Vanguard’s core purpose through our values.

When all crew members feel valued and included, our ability to collaborate and innovate is amplified, and we are united in delivering on Vanguard's core purpose.

Our core purpose: To take a stand for all investors, to treat them fairly, and to give them the best chance for investment success.

How We Work

Vanguard has implemented a hybrid working model for the majority of our crew members, designed to capture the benefits of enhanced flexibility while enabling in-person learning, collaboration, and connection. We believe our mission-driven and highly collaborative culture is a critical enabler to support long-term client outcomes and enrich the employee experience.