Pioneering trusted medical solutions to improve the lives we touch: Convatec is a global medical products and technologies company, focused on solutions for the management of chronic conditions, with leading positions in advanced wound care, ostomy care, continence care, and infusion care. With around 10,000 colleagues, we provide our products and services in almost 100 countries, united by a promise to be forever caring.
Our solutions provide a range of benefits, from infection prevention and protection of atrisk skin, to improved patient outcomes and reduced care costs. Convatec’s revenues in 2023 were over $2 billion. The company is a constituent of the FTSE 100 Index (LSE:CTEC).
To learn more about Convatec, please visit http://www.convatecgroup.com

Change is everywhere at Convatec. It’s transforming our business, and helping us improve millions of lives. And we’re nowhere near finished. Across every part of our business, we’re pushing for better. Join us on our journey to #ForeverCaring as a Customer Success Manager and you’ll do the same

 

Are you that fun and sociable person with a passion for finding the right solution together with the ostomate wearer so they can live a carefree life? And would you like to work at an organization where caring for their patients and employees is key? Then this Customer Success Manager opportunity is ideal for you!

As Customer Success Manager, you are the point of contact for ostomates. You are the link between customer demand and solution. You do this by asking the right questions and then providing customers with honest and tailor-made advice.

Besides customer contact, there are many other tasks such as supporting the Sales team.

Together with your colleagues in your team of four, you ensure that pre-set objectives are achieved. You work independently and creativity and responsibility are appreciated.

Duties and Responsibilities

• Develop new sales opportunities using outbound calls, E mails and live chat
• Is a team player who understands the teams needs and shares ideas/suggestions
• Makes follow-up calls to end users regarding products and services and using solution based selling skills, facilitate the best Convatec products
• To keep updated with all new products and services available to our customers 
• Communicates effectively – both verbally and in writing with end users of our products
• Has an interest in end users, especially with a stoma 
• Has an excellent understanding of the Convatec service offering and is able to position key benefits providing solutions and advocating customer choice
• Demonstrates proficiency in the use of databases and focuses on gathering essential information as quickly as possible bearing in mind the needs of our end users
• Displays sensitivity to the customer’s needs including the need for confidentiality and discretion in written and spoken communication 
• Follows and understands the need for established procedures within the department but also questions, and continuously looks for ways they can be improved 
• Uses open questions and good questioning technique to identify an opportunity to upgrade a competitor user onto a Convatec solution and service
• Develops relationships with customers through empathy and diplomacy 

• Minimum MBO work/thought level
• Command of Dutch language is a must. Speaking in French is a plus and partly necessary to be able to speak to our Belgian customers. For this, we offer the opportunity to follow a course.
• Good knowledge of Microsoft Word and Excel and familiar with the other Microsoft Office applications
• An accurate, independent and result-oriented working attitude and affinity with patient care
• Analytical, meticulous and also service-oriented
• Knowledge of and experience with CRM systems
• Hands-on and no 9-to-5 mentality
• Preferably living in the Utrecht region, Roosendaal region is also a possibility
• 32-40 hour working week

We offer an excellent salary depending on knowledge, education and work experience. Furthermore, you will find sufficient challenge and opportunity for self-development. You will be part of an enthusiastic Sales & Customer Service team.

If you are interested and would like to work for us, please do not hesitate to let us know as soon as possible.

More information can be found on our website www.convatec.nl.

 

Our transformation will change your career. For good.

You’ll be pushed to think bigger and aim for excellence.

Your ideas will be heard, and you’ll be supported to bring them to life.

There’ll be challenges. But, stretch yourself and embrace the opportunities, and you could make your biggest impact yet. 
This is stepping outside of your comfort zone. 
This is work that’ll move you.

#LI-DS4

#LI-Hybrid

 

Beware of scams online or from individuals claiming to represent Convatec

A formal recruitment process is required for all our opportunities prior to any offer of employment. This will include an interview confirmed by an official Convatec email address.

If you receive a suspicious approach over social media, text message, email or phone call about recruitment at Convatec, do not disclose any personal information or pay any fees whatsoever. If you’re unsure, please contact us at [email protected].

Equal opportunities

Convatec provides equal employment opportunities for all current employees and applicants for employment. This policy means that no one will be discriminated against because of race, religion, creed, color, national origin, nationality, citizenship, ancestry, sex, age, marital status, physical or mental disability, affectional or sexual orientation, gender identity, military or veteran status, genetic predisposing characteristics or any other basis prohibited by law.

Notice to Agency and Search Firm Representatives

Convatec is not accepting unsolicited resumes from agencies and/or search firms for this job posting. Resumes submitted to any Convatec employee by a third party agency and/or search firm without a valid written and signed search agreement, will become the sole property of Convatec. No fee will be paid if a candidate is hired for this position as a result of an unsolicited agency or search firm referral. Thank you.

Already a Convatec employee?

If you are an active employee at Convatec, please do not apply here. Go to the Career Worklet on your Workday home page and View "Convatec Internal Career Site - Find Jobs". Thank you!