At Dow, we believe in putting people first and we’re passionate about delivering integrity, respect and safety to our customers, our employees and the planet.  

 

Our people are at the heart of our solutions. They reflect the communities we live in and the world where we do business. Their diversity is our strength. We’re a community of relentless problem solvers that offers the daily opportunity to contribute with your perspective, transform industries and shape the future. Our purpose is simple - to deliver a sustainable future for the world through science and collaboration. If you’re looking for a challenge and meaningful role, you’re in the right place. 

About you and this role

Dow has an exciting opportunity for a Global Immigration Specialist located in one of the following locations: Midland, (MI, USA), Mumbai (IND), Houston (TX, USA), Sao Paulo (BRA), Shanghai (CHN), Terneuzen (NLD).

In this role, you will enable a best-in-class employee experience through exceptional relocation and immigration subject matter expertise, consultation, and service delivery in partnership with external vendors. This role is an escalation point to provide specialist expertise to triage and resolve cases within the tiered service delivery model. This requires working knowledge and experience in the discipline with a moderate level of guidance and direction. You will actively support and often lead process optimization and improvement efforts while partnering with the Talent Mobility & Relocation Governance Team on metrics, design of new programs, policies, and procedures to ensure effective implementation and delivery.  You will leverage end-to-end process documentation, procedures, work instructions, vendors, Knowledge Base and Case Management content to resolve inquiries and deliver against relocation programs influencing change to those processes where needed.

Responsibilities

• Oversee delivery of immigration services for duration of international relocations, serving as the SME for related moves in support of HR Partners, People Leaders, Assignees, and various HR Solutions disciplines engaged in E2E relocation processes.
• Serve as lead specialist with autonomy to administer immigration services within global framework provided by the Global Relocation Leader and enable two-way dialog with vendors and other regional team members to drive best-in-class service and Employee Experience.
• Evaluate exceptions to policy and/or process using technical experience, judgment and precedents.
• Partner with vendors to discuss current/upcoming cases, and ensure global processes and programs are consistently applied.
• Work with Global Relocation team to identify, prioritize and drive project implementation, supporting and/or leading sub-tracks of global and regional process improvements.
• Provide expertise, consultation, and escalation management for HR Partners/Leaders for domestic and international relocations.
• Act as the primary focal point for relocation for turnaround resource management.

Qualifications

• A minimum of a bachelor's degree or at least 8 years of relevant working experience or relevant military experience at or above a U.S. E6 or Canadian Petty Officer 2nd Class or Sergeant ranking.
• A minimum of 3 years of relevant working experience.
• Flexibility to work outside of standard working hours to partner with colleagues and vendors in several time zones.
• For US Applicants: A minimum requirement for this U.S. based position is the ability to work legally in the United States.  No visa sponsorship/support is available for this position, including any type of U.S. permanent residency (green card) process.

Preferred Skills

• A degree discipline in Human Resources, Legal, Finance, Business Administration or related field.
• Prior experience in Immigration.
• Prior experience with ServiceNow or related case management systems.
• Prior experience with Workday.
• Excellent communication skills, fluent in English (written and verbal).
• Critical problem-solving skills.
• Demonstrated ability utilizing a variety of technology to support inquiry resolution (i.e., Case Management and Knowledge Base systems).
• Understands, can interpret, and is able to follow process flows, work instructions, job aids, etc.
• Sensitive to cultural differences.
• Highly skilled in effectively interacting with and supporting all levels of employees.
• Able to operate effectively and proactively with an employee-centric mindset.
• Able to use appropriate judgment in escalation or when to involve other resources in decision making or processing.
• Resiliency in ever-changing working environment, ability to be flexible and adjust work to meet specific demands.
• Strong collaboration skills.
• Inquisitive mindset.

Additional notes

Relocation assistance is not available for this position.

Benefits – What Dow offers you 

We invest in you. 

Dow invests in total rewards programs to help you manage all aspects of you: your pay, your health, your life, your future, and your career.  You bring your background, talent and perspective to work every day. Dow rewards that commitment by investing in your total wellbeing.  

Here are just a few highlights of what you would be offered as a Dow employee: 

• Equitable and market-competitive base pay and bonus opportunity across our global markets, along with locally relevant incentives. 
• Benefits and programs to support your physical, mental and emotional well-being, to help you get the care you need...when you need it. 
• Competitive retirement program that may include company-provided benefits, savings opportunities, financial planning and educational resources to help you achieve your long term financial-goals. 
• Become a Dow shareholder through various employee stock programs.
• Opportunities to learn and grow through training and mentoring, work experiences, community involvement and team building. 
• Workplace culture empowering role-based flexibility to maximize personal productivity and balance personal needs. 
• Global Paid Time Off (PTO) policies:
  • Paid time off for new parents (birthing and non-birthing, including adoptive and foster parents).  
  • ​Paid time off to care for family members who are sick or injured.  
  • Paid time off to support volunteering and Employee Resource Group’s (ERG) participation. 

Join our team, we can make a difference together. 

About Dow

Dow (NYSE: DOW) is one of the world’s leading materials science companies, serving customers in high-growth markets such as packaging, infrastructure, mobility and consumer applications. Our global breadth, asset integration and scale, focused innovation, leading business positions and commitment to sustainability enable us to achieve profitable growth and help deliver a sustainable future. We operate manufacturing sites in 31 countries and employ approximately 35,900 people. Dow delivered sales of approximately $45 billion in 2023. References to Dow or the Company mean Dow Inc. and its subsidiaries. ​​​​Learn more about us and our ambition to be the most innovative, customer-centric, inclusive and sustainable materials science company in the world by visiting www.dow.com.

As part of our dedication to the diversity of our workforce, Dow is committed to equal opportunities in employment.  We encourage every employee to bring their whole self to work each day to not only deliver more value, but also have a more fulfilling career. Further information regarding Dow's equal opportunities is available on www.dow.com.

Dow is an Equal Employment Opportunity employer and is committed to providing opportunities without regard for race, color, religion, sex, including pregnancy, sexual orientation, or gender identity, national origin, age, disability and genetic information, including family medical history. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may call us at 1-833-My Dow HR (833-693-6947) and select option 8.