Online and 3rd Party Sales & Performance Specialist, Limerick

About Virgin Media:

Virgin Media is the leading connected entertainment cable and broadcast business in Ireland. Every day we deliver connections that really matter for thousands of people, with multi award-winning services including superfast broadband, TV, mobile and home phone. Our Virgin Media Business division provides the fastest broadband speeds and connectivity solutions for entrepreneurs, businesses and the public sector.

Virgin Media Television, our broadcast division, is Ireland’s number one commercial public service broadcaster offering three free-to-air channels: Virgin Media One, Virgin Media Two, Virgin Media Three, as well as the Virgin Media Player. We are a significant investor in home produced content, including news, current affairs and drama, as well as offering the best in international programming. Virgin Media More, a platform exclusive channel for Virgin TV customers, offers the very best of first look premium content, including ground-breaking Irish and International drama, documentaries & sport. Our advertising sales agency, Virgin Media Solutions, creates unique, innovative campaigns for our business and for third party clients across the UK and Ireland.

Virgin Media is part of Liberty Global, one of the world’s leading converged video, broadband and communications companies with operations in seven European countries. Liberty Global is a founding member of the European Green Digital Coalition and is included in the prestigious Dow Jones Sustainability World Index. Following the challenges brought about the global pandemic, the power of connectivity to deliver positive, meaningful change to people’s lives has never been clearer. Our inclusion in these prestigious indices for the ninth year running attests to our long-standing commitment to the importance of sustainability and ensuring that we are strong corporate citizens as well as responsible stewards of the environment across the markets in which we operate.

For further information please visit: www.virginmedia.ie

About the Role:

The Online and 3rd Party Sales & Performance Specialist will sit within the Acquisition Trading Team in Virgin Media. You will be responsible for delivering the Online Sales Numbers for Cable, Sim & Device. You will work closely with the Online Digital Team and the Acquisition Marketing Team to understand plans and how these will impact or drive sales to your channel. You will work closely with 3rd parties to drive acquisition growth.  

Specific Duties & Tasks:  

• Deliver KPI’s in accordance with Virgin’s brand values in line with broader sales & retention team objectives 

• Contribute to achieving & exceeding sales targets for the Virgin Media Ireland Online channel & Affiliate Partners, across Cable, TV & Mobile.  

• Ownership of funnel & basket performance metrics, working with the Online team to improve and enhance conversion  

• Reviewing funnel performance with Online Teams daily/weekly 

• Manage and provide thought and operational leadership on 3rd Party vendors like salecycle & Switcher/Bonkers initiatives  

• Work within framework of the business to help deliver the strategic initiatives to improve customer experience and sales volumes performance metrics (3rd Parties, Webchat, Qualtrics, Salecycle, CDH & NPS)  

• Working cross functionally with Online >M teams to support product portfolio delivery.   

• Frequent (weekly/monthly) reporting of sales volumes, channel performance & other key metrics, providing insight into the overall online channel    

• Provide insights to help drive the online conversion targets on a monthly, quarterly, and yearly basis for Cable, TV & Mobile  

• Ownership of online tactical promotional roadmap for Online & Affiliates Partners   

• Ownership of the online OPEX budget & Management of operational duties & Associated admin  

• Contribute towards sales trading initiatives & roadmap planning 

• Help to drive the sales channel mix 

• Online sales volume & conversion for cable, Mobile & Device & Basket performance  

• NPS & CSAT scores for Online  

• Sales trading targets 

Skills & Expertise:

• Experience with online sales environment, with partnership management & growth mindset 

• Expert knowledge of Excel and equivalent programmes 

• Analysis and forecasting- use analytical skills, trends data forecast and deliver growth in the online channel  

• Communication – Ensure all the sales performance is communicated, with an improvement action plan, in the correct manner to weekly trading  

• Collaboration - with internal teams to identify drivers and impacts to demand to the website that might impact sales volumes  

• Ensure the customer is at the heart of all the changes we make

The Person:

• Highly numeric  

• Excellent attention to detail 

• A high level of organisational ability

• Experience in managing multiple internal and external stakeholders

• Ability to work efficiently and effectively under extreme time constraints to deliver results by critical deadlines 

• Clear and concise management and communication skills

Virgin Media is an equal opportunities employer. Having a diverse workforce is critical to the success of our business