Skill required: Talent & HR - Talent Management
Designation: Delivery Operations Associate Manager
Qualifications:Any Graduation
Years of Experience:10 to 14 years
About Accenture
Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com
What would you do? •This role is responsible for the results of the Service Line activities to both Accenture and Client. • To ensure all the contractually agreed SLA and process steps are followed by the team members with accuracy. • Accountable for ongoing management of effective client service relationship within the service line. • Develops new approaches and processes. • Interfaces with other team leads, management and client staff and ensures good working relationships. • Provide scalable HR Operation services
What are we looking for? Essentials: • Bachelor’s degree (Any decipline) Desirable: • Post graduate in human resources or related discipline • Certification in Success Factors Employee Central Module HR Domain Certification: • 12+ years of overall HR experience • 10 +years experience in Employee & Org Data Management experience preferably on a Workday. • 9+ years of team handling Excellent interpersonal skills : - can build effective relationships with internal and external stakeholders at all levels • Self driven • Strong customer orientation - high level of responsiveness to urgent requests or troubleshooting. • Advanced leadership and coaching skills • Resilient and able to work under pressure • Good organizational, prioritization and multi-tasking skills in order to deliver to deadlines • Continuous improvement mindset • Demonstrate high levels of confidentiality • Team Work & collaboration • Excellent Team Management Skills • Excellent communication & Customer Service skills • Strong MS Office and Excel skills Escalate issues and seek advice when faced with complex issues/problems. Ensure the process dashboards and visual management displays are reviewed on an ongoing basis and up-to-date. Participates in various Internal or Client initiatives related to Process. Actively participate in all process related business meeting in-person or virtually through conference calls. Liaise with Accenture Local IT to escalate Technology issues being faced by the Team. Participate in and/or support during Client visits. Team Development : Actively looks for ways to grow skills and experience within the Service Line. Support in Knowledge Transfer of any process/client and acquires in depth knowledge of process, as required. Assist Team with performing “Root Cause Analysis” on issues faced and suggest appropriate corrective and preventive actions. Ensure a robust measurement system to substantiate performance evaluation of team members, recognizes and rewards individual and team accomplishments. Enhance team moral and engagement level thorough team bonding exercises and activities. Liaise with local PPA’s and Human Resources Team on driving key People initiatives. Ensure team is aware of their Goals and how their performance will be evaluated.
Roles and Responsibilities: Operational Management :Act as a subject matter expert for the unit Accountable for the delivery of contracted services within the assigned service line. Must have clear understanding of the existing metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparent. Detailed understanding of Process metrics e.g. SLA, OLA, KPI. Manage the deal Budget effectively.Participate in the establishment and development of the Operations, leveraging previous (HR outsourcing) experience in order to provide a differentiated service to the clientEnsure delivery of non-commercial aspects of the outsourcing agreement, as well as standards of service (relating to quality, effectiveness, productivity, efficiency etc.)Initiate, design and implement business process excellence improvementsDemonstrate, and seeks to deepen, an awareness of business / industry issues and driversDesign and implement the procedures and principles for daily operations across the service line leveraging previous HR outsourcing experience to provide a differentiated service to the client • Make decisions to improve the operation of the assigned service line and contributes to the advancement of the clients and Accenture s business.Provide solutions to complex business problems within the service line.Establish and maintain key relationships with the client, team leads and client management.Comply with all Client and Accenture Data Security/ Data Protection and Quality requirements.Implement the necessary reporting and governance arrangements to ensure effective management controls are established to oversee effective and efficient operation of the service line. Acts as the escalation point for problems/issues within the service line. Ensure right staffing levels within the service line to deliver business results.

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com 

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