Sr. Chatbot Engineer

Are you passionate about the chance to bring your experience to a world-class company that is market-leading for both content and technology? If yes, we are looking for you!

Join our team! We are looking for a highly skilled and experienced Sr. Chatbot Engineer to join our team. The ideal candidate will have a strong background in chatbot development, Conversational AI, API integration, and user interface enhancement. This role requires a combination of technical expertise, leadership skills, and a passion for creating advanced chatbot solutions.

About the Role

In this opportunity as a Sr. Chatbot Engineer, you will be responsible to:

• Designs, develops and tests conversational chatbot for enhancements and new products  
• Writes code according to coding specifications established for software solutions. 
• Delivers software features with exceptional quality, meeting designated release plans and delivery commitments.
• Develops software solutions by studying information needs, conferring with users, studying systems flow, data usage, and work processes; investigating problem areas; and following the software development lifecycle.
• Prepares and installs solutions by determining and designing system specifications, standards, and programming.
• Determines operational feasibility by evaluating analysis, problem definition, requirements, solution development, and proposed solutions.
• Documents and demonstrates solutions by developing documentation, flowcharts, layouts, diagrams, charts, code comments, and clear code.
• Improves operations by conducting systems analysis and recommending changes in policies and procedures.
• Updates job knowledge by studying state-of-the-art development tools, programming techniques, and computing equipment, and by participating in educational opportunities, reading professional publications, maintaining personal networks, and participating in professional organizations.
• Protects operations by keeping information confidential.
• Provides information by collecting, analyzing, and summarizing development and service issues.
• Accomplishes engineering and organization mission by completing related results as needed. 
• Collaborates with other designers and engineers 
• Breaks down customer requirements/problems into for the team. 
• Ability to clearly communicate technical concepts to stakeholders 
• May support and develop software engineers by providing advice, mentoring, training, coaching, and educational opportunities. 
• Provides subject matter expertise across sub-units
• Great team player and able to work efficiently with minimal supervision 
• Collaborates with other designers and engineers 

About You

You’re a fit for the role if your background includes:

• Minimum 5 years of professional experience in development of software applications
• Minimum of 3 Years of college education in the area of Computer science
• Minimum 3 years of experience in chatbot design and development using platforms like Kore.ai or any custom built chatbot platform.
• Strong proficiency in integrating chatbots with APIs for efficient data exchange between chatbot and backend systems.
• Experience with natural language processing (NLP) and implementing large language models to improve chatbot responses.
• Proficiency in frontend technologies like React.js, HTML, CSS, and JavaScript for managing and enhancing chatbot user interfaces.
• Demonstrated ability to test and ensure chatbot functionality, accessibility, and compatibility across different browsers and devices.
• Strong knowledge of microservices architecture and RESTful API design.
• Managing code and changes in a team environment to include experience with source control utilities, such as Git, Node + npm
• Ability to write clean, readable code that is easy to understand and maintain.
• Experience in leading and collaborating within geographically and culturally diverse Agile scrum teams.
• Strong attention to detail and the ability to prioritize work effectively and independently.
• Prompt engineering skills for optimizing chatbot interactions and responses.
• Experience with data analysis, including the ability to analyze chatbot data to optimize performance based on user feedback and conversation history.
• Hands-on with additional chatbot platforms and frameworks, such as Dialogflow or Microsoft Bot Framework.
• Multi-stack development covering front-end/server-side development technology stacks 
• Web development experience: Java, Python and other core languages across the web technology industry
• Experience in designing conversational flows and user interactions for chatbots.
• Cloud technology experience (e.g. AWS, Azure), or Docker is an advantage.
• Proven track record of mentoring junior developers and providing technical guidance in chatbot development.

To apply, please upload your updated resume in English.

Location: CDMX

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

• Culture:  Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social, and Governance (ESG) initiatives for local and global impact.

• Purpose-Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth, and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.