Introduction to the job

The Customer Support (CS) organization is responsible for the installation, qualification, upgrade repair and maintenance of the ASML systems at customer sites and is responsible for the necessary transfer of know-how to the customer. Local site Customer Support branches perform these tasks for the customer within the specific region.

The EU EUV UIR team specifically executes system Upgrades, Installations and Relocations and provides technical support for other CS activities when needed. Conducts mostly well-defined tasks, with a higher degree of independency and under limited supervision.

The EUV In-fab coordinator (IFC) ensures the smooth fab operation by interacting and aligning with all parties trades, UIR team (PL, coordinators, engineers, customer) during UIR activities.

They ensure the key interaction moments between customer, trades and ASML are well defined, aligned and agreed upon with the customer and embedded to the overall install operation.

Role and responsibilities

The IFC is expected to lead the communication between customer and fab floor engineers during the daily activities around the system area.

They will also have an important role in identifying and embedding (CI) learnings and processes that can optimize future UIR projects. Best known methods (BKMs) that can be shared across the regions and central.

Perform UIR coordination activities including full preparation and daily project operations. Have an understanding of all ongoing actions, issues and prepare reports and escalations logging within the shift.

During execution, maintain the daily plan, streamline escalations, ensure pre-conditions for smooth escalations and streamline communication from the fab to the PL.

Perform pre-install coordination activities to make sure everything is in place before a machine arrives, facilitating any requirements needed before a system is installed at a customer site (alignments, cabling, material readiness etc.).

The IFC:

• Supervises fab operations and interactions between all fab parties. Lead in-fab escalations from engineering team.
• Holds daily meetings (with customer) and identifies key actions to ensure smooth operations.
• Ensures fab (environment, engineers, customer and trades) and office alignment on release dates, safety escalations and vendor-customer interactions
• Optimizes daily plan by ensuring safe way of working
• Holds a strong background in Mechanical Install or UIR Hardware specific actions (water, gas turn on, plating, rigging requests etc.) needed.
• Is able to review technical documents (P&ID, team center drawings, SEED) and create SO’s.
• Plans and communicates MIMO and facility release timings. Ensures meeting the release dates as agreed in the IIP (Integrated Install Plan), and tracks deviations.
• Identifies, initiates and drives lean improvements (BKMs) to reduce UIR project costs & cycle time and improve safety & quality.

Education and experience

• Bachelor’s or Master’s degree in Mathematics, Mechanical Engineering, Mechatronics, Electronics, (Applied) Physics or comparable
• Minimum of 3 years field experience (preferably on EUV), with knowledge and understanding of the field operation. Experience with customer communication is preferred.
• Knowledge of and experience working in customer fabs is required, European fab experience preferred
• Experience with ASML products & UIR activities

Skills

• Proactive, shows initiative and ownership
• Excellent stakeholder management
• Very good administrative skills
• Excellent communication skills, verbal and written, in English
• High accuracy in preparing and planning
• A self-sufficient personality who excels under pressure but still remains flexible to sudden changes in travel schedules, job scope, and working hours.
• Customer focused, detail-oriented Quality and Cost awareness

Other information

Travel:

• Travel is estimated up to 60%. With the organization in transition, this percentage is an estimation and can be revisited in mutual agreement.
• Travel after will be based on the work at each customer site in Europe. You need to be fully committed to work completely in Ireland or 75% travel to countries including but not limited to: Israel, Germany, Netherlands, Belgium, Taiwan, Korea, USA. Ability to get proper visa is required.

Working Hours:

• The nominal working hours are office hours. Shift work may be required when necessary to support projects (compensated by an attractive shift allowance).

Note:

The job content is in transition and it is required that the employee is comfortable with a dynamic and changing environment. It is expected that you are open-minded, show initiative and join us to thrive in our new organization.

This position requires access to controlled technology, as defined in the United States Export Administration Regulations (15 C.F.R. § 730, et seq.). Qualified candidates must be legally authorized to access such controlled technology prior to beginning work. Business demands may require ASML to proceed with candidates who are immediately eligible to access controlled technology.

Inclusion and diversity

ASML is an Equal Opportunity Employer that values and respects the importance of a diverse and inclusive workforce. It is the policy of the company to recruit, hire, train and promote persons in all job titles without regard to race, color, religion, sex, age, national origin, veteran status, disability, sexual orientation, or gender identity. We recognize that inclusion and diversity is a driving force in the success of our company.

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