Technical Service Engineer

Posted:
8/26/2024, 7:17:50 AM

Location(s):
Florida, United States ⋅ City of Syracuse, New York, United States ⋅ New York, United States

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support

Workplace Type:
Hybrid

Who You Are
At BHG Financial, our employees excel in expertly managing a diverse range of technologies with professionalism and enthusiasm. You will demonstrate your proficiency in utilizing ticketing systems and software solutions, seamlessly handling Microsoft, Apple, and Android devices. Your role encompasses overseeing Windows, macOS, & Azure Virtual Desktop environments, ensuring a secure and efficient end-user experience for our BHG Employees. Additionally, you will be responsible for managing facility access systems, broadcast systems, telephony, IVR, and call center operations, maintaining seamless communication and security across our organization. The ideal candidate will possess a robust technical background, exceptional problem-solving skills, and a commitment to delivering outstanding customer service. Your ability to multitask across various technologies while consistently striving to exceed customer expectations will be key to your success in this role.