Head Of Collection

Country: France

Santander is the French branch of Santander Consumer Finance, a division of the Spanish banking group banco Santander specializing in financial services for consumers and businesses.

Santander Consumer Finance (SCF) is a leading consumer finance bank. It is present in 16 European countries, Canada and China. Its business activity is focused on supporting its customers by offering them the best banking and financial solutions, and helping its partners (OEMs, dealers and merchants) to boost their sales capacity by financing their products and developing advanced technologies to give them a competitive edge. With more than 15,000 professionals at the end of June 2023, SCF serves 18 million customers and 130,000 point of sale partners. It is part of Banco Santander, one of the largest banks in the world by market capitalization.

Our commercial activity in France began in January 2016. We are working towards a common goal: helping our customers and our business to prosper in a simple, personal and fair way. Today, our commercial activity is focused on car finance products, while maintaining a strong ambition to expand into other markets to become, in the long term, the leaders in consumer credit in France.

We are looking for a highly skilled and experienced candidate to manage all the collection activities of our organization. As a key member of the company, the ideal candidate will have excellent communication and commercial skills, the ability to lead a team and is goal oriented

Main missions and responsibilities:

• Review regularly, in collaboration with Collection HQ, the collection strategy and adjust it when needed.

• Ensure that all collection activities are realized accordingly to company policies and regulations.

• Monitor and ensure that the collection performance meets the budget defined.

• Steer the activities of external providers, based on SLAs and defined KPI’s, to ensure an adequate cost / efficiency ratio.

• Ensure data quality in the information present in the internal/HQ reports.

• Support all the projects on collection perimeter, defining the user needs and performing the necessary tests.

• Ensure an effective team management and empower a good cooperation with the rest of the organization.

Profile:

• Master’s degree in economics, law, engineering or business subjects.

• 8 years of experience in similar position in Retail banking sector.

• Experience in Consumer finance experience would be considered as an additional advantage will the focus of auto finance.

• Fluent in English and French (mandatory).

• Knowledge of debt collection technics.

We adopt a strong risk culture, and we expect all our professionals, regardless of their position, to have a proactive and responsible attitude towards risk management.

Knowledge - Specific experiences:

• Demonstrated experience in similar business.

• Strong analytical, management and interpersonal skills.

• Spanish is a nice have. 

Permanent contract to be filled immediately.

In accordance with regulations, all our positions are open to the recruitment of disabled workers.

As part of managing your application, Santander Consumer Bank processes your personal data as the data controller. Unless you object, your data will be kept for a period of 2 years.
In accordance with applicable data protection regulations, you have the right to access, correct, delete, and object to the processing of your personal information.
If you wish to exercise your rights, please contact the Data Protection Officer of Santander Consumer Bank at the following email address: [email protected].