State Street Job Listing: Communication Surveillance Officer (India)

Job Title: eCommunication and Voice Communication Surveillance Officer

Location: Bengaluru, India (Hybrid Work Model)

Department: Financial Crimes Market Surveillance

Time Type: Full Time

Who We Are Looking For

State Street is seeking an eCommunication and Voice Communication Surveillance Officer based in India to join our dynamic Market Surveillance team within Financial Crimes Compliance. The ideal candidate is a quick thinker, able to multitask in a fast-paced environment, and demonstrates a strong command of English. You should possess a foundational understanding of financial markets and a genuine interest in developing your career within a global team focused on protecting the firm’s reputation and clients.

Why This Role Is Important to Us

The Market Surveillance team is central to safeguarding State Street’s clients, funds, and reputation by proactively detecting and preventing market abuse and off-channel communication risks. This role is critical to maintaining regulatory compliance, operational resilience, and a culture of integrity and transparency. You will be part of a team that strives for Risk Excellence, upholds the highest ethical standards, and leverages innovative technology—including Copilot AI—to deliver best-in-class surveillance outcomes. While based in India, you will operate with a global surveillance mindset, collaborating closely with colleagues and management in both India and the United States.

What You Will Be Responsible For

- Daily Communications Review: Systematically review emails, chats, and voice calls flagged by surveillance systems to identify signs of market manipulation, insider trading, unauthorized communications, inappropriate language/tone, and other misconduct.

- Quality & Timely Reviews: Ensure thorough, accurate, and timely reviews using documented procedures and escalate issues promptly for regulatory compliance and risk mitigation.

- Documentation: Maintain clear, factual records of investigations, including rationale for closure or escalation.

- Red Flag Investigation: Raise inquiries and investigate suspicious activities, presenting findings for team discussion and escalation as needed.

- Policy & Market Awareness: Stay current on firm policies, regulatory requirements, and market developments affecting trading and communication behaviors.

- Team Collaboration: Work closely with colleagues in India, the United States, and globally to achieve surveillance program objectives, share insights, and contribute to a positive, productive work environment.

- Continuous Improvement: Seek opportunities to enhance surveillance processes, recommend automation, adopt advanced analytics, and provide feedback on system enhancements.

- Flexibility & Adaptability: Adjust to shifting priorities and urgent investigations as business needs evolve.

- Risk Excellence & Ethics: Demonstrate a strong ethical base in all activities, consistently applying State Street’s Standard of Conduct and Risk Excellence principles to ensure the highest standards of integrity and accountability.

- Technology Enablement: Utilize Copilot AI for approved business use and other approved surveillance technologies to enhance detection, analysis, and reporting

What We Value

- Agility & Multitasking: Ability to think on your feet and manage multiple priorities in a dynamic, deadline-driven environment.

- Communication: Clear, concise writing and executive-ready storytelling; ability to influence across global, cross-functional stakeholders.

- Attention to Detail: Meticulous approach to reviews and documentation.

- Regulatory Judgment: Strong capability to interpret communications and trades in connection with regulatory requirements and firm policies.

- Growth Mindset: Eagerness to learn, innovate, and grow within the team.

- Risk Excellence: Commitment to risk management, ethical conduct, and continuous improvement in all aspects of surveillance.

- Global Perspective: Ability to work effectively with teams and management in India and the United States, maintaining a global surveillance mindset.

Education & Preferred Qualifications

- Bachelor’s degree required (e.g., Business, Finance, Accounting).

- Preference given to more advanced knowledge of financial markets and asset classes.

- Fluent English speaker (written and verbal).

- Familiarity with communication surveillance tools is a plus.

- Prior experience in compliance, surveillance, or financial services preferred but not required.

- Demonstrated interest in professional growth and development.

- Language proficiencies in any of these languages are desirable but not required.   Mandarin, Cantonese, Japanese, Korean, German, Polish, Portuguese, or Italian.

Work Setup Requirements

- This is a hybrid role. You must maintain a home office setup that is equitable to your workstation at State Street, including the use of two external monitors and a reliable, secure work environment that supports multitasking and confidential work.

- Management and team oversight will be maintained in both India and the United States of America, reflecting our global operating model.

Compensation & Benefits

Competitive salary and benefits package, aligned with State Street’s compensation plan for Compliance Monitoring & Surveillance roles.

Opportunities for advancement and professional development.

How to Apply

Interested candidates should submit their resume and cover letter through the State Street Careers portal.

State Street is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

About State Street

Across the globe, institutional investors rely on us to help them manage risk, respond to challenges, and drive performance and profitability. We keep our clients at the heart of everything we do, and smart, engaged employees are essential to our continued success.

We are committed to fostering an environment where every employee feels valued and empowered to reach their full potential. As an essential partner in our shared success, you’ll benefit from inclusive development opportunities, flexible work-life support, paid volunteer days, and vibrant employee networks that keep you connected to what matters most. Join us in shaping the future.

As an Equal Opportunity Employer, we consider all qualified applicants for all positions without regard to race, creed, color, religion, national origin, ancestry, ethnicity, age, disability, genetic information, sex, sexual orientation, gender identity or expression, citizenship, marital status, domestic partnership or civil union status, familial status, military and veteran status, and other characteristics protected by applicable law.

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