Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services. We offer solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Accenture Song.

Global SONG Technology Services Manager owns the client relationship for the IT Infrastructure Services delivered to the specified Global SONG organization by Infrastructure Services for Accenture (ISA). This role owns the client Service Management and related delivery and growth of the ISA services to the Song, as well as required compliance of infrastructure services and financial performance. Song Technology Services Manager will interface with Global Song Leadership to ensure required quality and compliance of IT infrastructure and security services delivered to Song organization.

THE WORK:

Develop and manage the client relationship

• Single point of contact for the Song Global and Regional senior executives, engaging early in new opportunities/requests
• Development and management of the client relationship, to include managing the client to their SLA commitments
• Set client expectations and manage to those expectations
• Establish formal routines for delivery reviews with SONG senior executives

Manage the operational and financial performance of the services delivered to the SONG client

• Sponsor the client transformation program and activities to meet service measures and cost savings, if applicable
• Set and manage service level agreements, acting as a delivery escalation point around client priorities and issues
• Manage change orders, service quality, and recovery plans 
• Participate in and comply with the ISA and CIO programs, representing SONG customer
• Ensure adoption and compliance with Accenture Compliance Policies.

Flexible: The work location for this role may include a mix of working remotely, onsite at a client or in an Accenture office - depending on specific project circumstances.

With all our roles, there is some in-person time for collaboration, learning and building relationships with clients, peers, leaders, and communities. As an employer, we will be as flexible as possible to support your specific work/life needs.

HERE’S WHAT YOU’LL NEED:

• 10+ years of IT operations and infrastructure management experience related to managing infrastructure services, encompassing:
  • Customer relationship management
  • Financial management, budget planning and execution
  • Endpoint, data & voice services
  • Security & Business Continuity Management (BCM) services
• Ability to effectively manage working relationships across diverse internal/external organizations
• Effective written and verbal communication skills
• Effective documentation and presentation skills
• Effective ability to influence where necessary
• Effective facilitation and negotiation skills
• Effective planning and organizational skills
• Ability to adapt to loosely defined situations to deliver the necessary results
• Self-starting, highly motivated individual
• ITIL certification is preferred

WHAT WE OFFER?

• Permanent employment contract.
• Individual support of a People Lead and a specific path of professional development, as well as the possibility of a session with a Coach.
• A wide training package (soft, technical, and language training offer, access to the e-learning platforms, Gallup test, GenAI training, possibility of co-financing courses, and certification).
• Employee Assistance Program - legal, financial, and psychological consultations.
• Accenture employees eligible for the Employee share purchase plan automatically become eligible for quarterly dividends if they own company shares.
• Paid employee referral program.
• Private medical care, and life insurance.
• Access to the MyBenefit platform (possibility of using a wide range of products and services, including the Multisport card).

WHAT WE BELIEVE:

Accenture does not discriminate against candidates on the basis of race, religion, color, sex, age, disability, national origin, political beliefs, trade union membership, ethnicity, denomination, sexual orientation, or any other basis impermissible under Polish law.

All our leaders are committed to building a better, stronger, and more durable company for future generations to create positive, long-lasting change. Inclusion and diversity are fundamental to our culture and core values. Our rich diversity makes us more innovative and creative, which helps us better serve our clients and our communities.

Our position as partner to many of the world’s leading businesses, organizations and governments affords us both an extraordinary opportunity and a tremendous responsibility to make a difference. Sustainability is one of our greatest responsibilities, which we embed it into everything we do and for everyone we work with.

Clicking apply I hereby express my consent to process my personal data included in my job offer by Accenture Sp. z o.o. or any other entity of the Accenture group for recruitment purposes, and that it is a data controller within the meaning of GDPR. More information about Accenture (and if necessary also its representative) can be found here: https://www.accenture.com/pl-pl/privacy-policy

About Accenture

Accenture is a leading global professional services company that helps the world’s leading organizations build their digital core, optimize their operations, accelerate revenue growth and enhance services—creating tangible value at speed and scale. We are a talent- and innovation-led company with 774,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com 

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