Job Description:

Likewize is searching for Head of Technology, US&C to join our team at our global headquarters in Southlake, TX. In this role, you will have overall accountability for IT for the US & Ccanda, providing oversight of all IT needs to ensure high-quality service to customers, managing internal and external IT suppliers. This role requires technical experience in both application and infrastructure, project management acumen and excellent vendor management skills, with a service-oriented approach to IT.

Your day-to-day responsibilities include but are not limited to:

• Provides oversight for the operations and support of IT systems that fulfill the needs of the business, providing input to the business and IT leadership when expected.

• Leads the development of the operations aspects of the IT Service strategy and ensures its integration with the broader IT and enterprise strategic plans.

• Regular budget reviews, exception reporting, assisting with remediation plans as required.

• Ensure effective administration of the service level management and reporting processes

• Produce agreed, timely, reliable, and accurate service reports for all IT services based on service targets documented in SLAs

• Works with business operations teams to ensure good coordination of planned IT changes without impacting business processes, and ensure support coverage where needed

• Builds and maintains relationships with other IT leaders to develop a clear understanding of business needs; ensures cost-effective delivery of IT services to meet those needs and can respond with agility to changing business priorities.

• Maintains currency on new technologies and service management practices and provides direction on what emerging IT operations technologies and methods should be introduced, integrated, and assimilated within IT Service Ops.

• Owns the IT side of the relationship with the customers. Ensures costumer service expectation and SLAs are met, and all contractual and agreed reports are provided.

• Oversight for vendor and partner relationship management.

• Ensure effective administration of the supplier management process and that supplier performance and service targets are monitored and reviewed

• Works with all other IT teams to ensure the core IT functions are reliable, stable, and efficient.

• Drive Application and Infrastructure problem management execution plans and continues improvements in both area

• Assist with compliance reviews to ensure requests are closed out in a timely manner

• Asist compliance team to represent IT during external audits

If you are who we are looking for, you will have the following education, skills and/or experience:

• Bachelor's or master's degree in computer science, information systems, business administration or related field, or equivalent work experience.

• Experience in effectively managing cross-functional teams, influencing key stakeholders, across the organization and within complex contexts

• Demonstrated experience in establishing standard processes and managing performance to achieve key metrics

• Preferably proven experience or demonstrated capability in leading IT operations teams in complex and dynamic environments requiring 24/7 support

• Attainment of relevant certifications and professional networking via involvement in industry groups

• Effective influencing and negotiation skills in an environment where resources may not be in direct control of this role

• Exceptional leadership skills, with the ability to communicate a vision that inspires and motivates IT operations staff and aligns to the IT and business strategy

• Excellent service management planning and execution skills

• Strong vendor management and partner relation skills to identify and leverage resources internal and external to the enterprise to enhance capabilities that support business objectives

• Excellent verbal and written communication skills, including the ability to explain technical concepts and technologies to senior leaders, and business concepts to IT Support teams.

• Leadership experience and capability within project execution and service delivery

• Competent, customer-oriented professional who can multi-task and support multiple geographic locations concurrently

• Business function knowledge

Our global headquarters in Southlake, TX is easily accessible to both Dallas and Fort Worth and we are 5 minutes from Southlake Town Square. We offer competitive compensation, market leading benefits and many fantastic onsite amenities through our real estate partner, VariSpace.  VariSpace is designed to elevate the way businesses approach the office. Our innovative workspace brings a first-class employee experience with covered parking, spacious break areas, raffles/games, onsite gym, cafeteria and state of the art facilities.