Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 742,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. We are uniquely able to deliver tangible outcomes because of our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song. These capabilities, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at

www.accenture.com.

BRIEF DESCRIPTION OF THE ROLE

• People in our Client Delivery & Operations career track drive delivery and capability excellence through the design, development and/or delivery of a solution, service, capability or offering. They grow into delivery-focused roles, and can progress within their current role, laterally or upward.

• Business Process Specialization professionals apply expertise in a specific business process delivery capability (or capabilities) to ensure services are delivered in a manner consistent with our Standard Delivery Solutions and Service Level Agreements and drive continuous improvement.

• Collector will be responsible for obtaining timely payments within prescribed payment terms to maximize cash collection and reduce account receivables.

• The position will have regular contact with client’s Sales/Operations Organization, Account Resolution Team and other internal client areas as well as external communication with the designated client base.

RESPONSIBILITIES:

• Responsible for collecting cash from low tier customers as per the collections schedule within the DTP

• Ensure monthly/quarterly collections targets are met/exceeded.

• Responsible for activities assigned by the Collections Team Lead

• Responsible for calling, emailing, & making payment arrangements with customers

• Demonstrates the ability to work as part of a team

• Liaise with customers on a timely basis, execute collection activities, reconcile and track daily/monthly AR balance accounts with customer records

• Communicate effectively with customers on a timely basis and provide excellent customer service regarding collection issues, discrepancies and short payments

• Work closely with key teams such as Credit and Sales in mitigating collection risk

• Collaborate with various internal business functions such as Billing, Credit Team and Cash Application teams and external customers to resolve receivable issues and to achieve common goals and objectives

• Carry out administrative activities related to collections, such as preparing adjustment vouchers, statements and letters

• Escalate unresolved issues to management in a timely manner and follow through issues until final resolution

• Perform detailed account reconciliation to identify and drive resolution of disputed receivables

• Highlight issues in accordance with agreed escalation procedure

• Attend client meeting to discuss debtor performance and address issues as required

• Reliable, proactive approach to entrusted tasks. Thinking outside the box is a plus

• Adherence to client’s policies and procedures

QUALIFICATIONS & KEY SKILLS REQUIRED:

• Bachelor's degree preferred

• 1 year of experience, Collections.

• Collections License considered beneficial

• Good working knowledge of an Oracle system

• Fluent in English, Strong communication skills

• Advanced Portugues C1

• Excellent working knowledge of MS Office

• Adaptable to learn new processes, concepts, and skills

• Demonstrates the ability to work as part of a team

• Able to work under time pressure, able to prioritise workload and meet strict deadlines.

• Strong analytical and problem-solving skills

• Positive attitude and flexible, especially in the period of month/quarter/year-end closing

WORKING CONDITIONS:

• Moderate to no travel depending on project involvement

• Overtime and On-Call may be required

• Local holidays are observed

What we offer

• Health and Life Insurance

• Accenture days, 3 additional vacation days

• On site doctor

• Birthday leave

• Internet reimbursement

About Accenture

We work with one shared purpose: to deliver on the promise of technology and human ingenuity. Every day, more than 775,000 of us help our stakeholders continuously reinvent. Together, we drive positive change and deliver value to our clients, partners, shareholders, communities, and each other.We believe that delivering value requires innovation, and innovation thrives in an inclusive and diverse environment. We actively foster a workplace free from bias, where everyone feels a sense of belonging and is respected and empowered to do their best work.At Accenture, we see well-being holistically, supporting our people’s physical, mental, and financial health. We also provide opportunities to keep skills relevant through certifications, learning, and diverse work experiences. We’re proud to be consistently recognized as one of the World’s Best Workplaces™.Join Accenture to work at the heart of change.

 Visit us at www.accenture.com 

Equal Employment Opportunity Statement

All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.