Customer Service Advisor

Posted:
9/8/2024, 8:42:02 PM

Location(s):
Manchester, England, United Kingdom ⋅ England, United Kingdom

Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior

Field(s):
Customer Success & Support ⋅ IT & Security

Unlock Peace of Mind with ADT Security

Join our dynamic team at the heart of Manchester's Customer Support Centre and become the frontline hero for ADT Security customers. As a Customer Service Advisor, you'll be the reassuring voice our clients rely on, guiding them through everything from account intricacies to technical troubleshooting with expertise and empathy.

Your Impact:

  • Forge lasting relationships with customers, ensuring every interaction is marked by unparalleled service and support.

  • Dive deep into our product suite, becoming a trusted brand ambassador equipped to navigate any challenge.

  • Thrive in a collaborative environment where ongoing training, skill diversification, and boundless career growth opportunities await.

Why Choose Us?

  • Salary of £23 200 p/a and comprehensive benefits package, including paid holidays, sick pay, and life assurance.

  • Access to a range of employee perks, from discounts on high street brands to special rates on Johnson Controls security products.

  • Extensive training resources and support for continuous personal and professional development.

  • Embrace our commitment to safety through our Zero Harm policy and foster inclusivity through business resource groups.

Your Journey:

  • Handle customer inquiries with expertise, adhering to established procedures and protocols.

  • Empower customers with guidance on security system operation and testing.

  • Facilitate seamless engineer visits by coordinating bookings and communication.

  • Maintain meticulous records and ensure accurate data entry into our systems.

  • Immerse yourself in our company values and culture through ongoing training initiatives.

Who We're Looking For:

  • Customer-centric individuals with a proactive, can-do attitude.

  • Ambitious learners eager to grow within our dynamic organization.

  • Exceptional telephone etiquette and communication skills.

  • Strong attention to detail and proficiency in written and spoken English.

  • Basic IT literacy required; prior contact center or customer service experience preferred.

At ADT Security, we're not just securing homes and businesses; we're empowering careers. Join us in delivering peace of mind to customers around the globe. Apply today and unlock your potential with ADT Security.

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