Scheduled Hours

40

Position Summary

The Operations & Facilities Management Department at Washington University School of Medicine is committed to delivering a comprehensive range of services to support the medical campus.

We oversee maintenance and operations for 65 buildings, covering more than 10.1 million gross square feet of space. This includes the 11-story, 609,000-square-foot neuroscience research building, which houses one of the world’s highest concentrations of neuroscientists. Our responsibilities include operational and administrative support, strategic planning, and project management.

Furthermore, as the School of Medicine continues to expand its presence both on and off campus in areas such as teaching, clinical care, and research, our team remains instrumental in ensuring the seamless delivery of clinical care, advancing research initiatives, and facilitating educational endeavors.

This position serves as a working lead to ensure that all custodial duties are performed in a high-quality manner. May be required to supervise the daily routine of team members and assist the supervisor in scheduling or coverage. Maintain safe and healthy work areas for staff, visitors, and customers. This position typically works from 7:00 AM - 3:30 PM Monday - Friday with an occasional Saturday rotation.

Job Description

Primary Duties & Responsibilities

• Responds to dispatch service requests from customers and field out-to-day crew personnel.
• Canvasses all areas daily doing spot checks for thoroughness and quality of cleanliness.
• Instructs personnel in the proper manner of execution of responsibilities and reports daily progress to supervisor.
• Compiles monthly list of supplies needed and submits order to supervisor.
• Assists supervisor in contacting customers to discuss problems or concerns. Handles and resolves customer complaints. At times, prioritizing problems or issues with several different customers may be necessary. Conducts tours with customers and follows up with customers to advise of progress, etc.
• Holds group/team meetings to discuss issues of concern and follow up with employees in the absence of a supervisor. Discusses all safety issues and provides proper PPE.
• Assists supervisor with on-the-job- training for new employees with regard to every phase of their job, which includes chemical and equipment uses. Provides continuous training using on-the-job coaching methods for current employees. Also provides training on new products and/or equipment when necessary.
• Ensures that all keys, pagers, and radios are checked in and out according to procedures.
• Ensures that laundry is cleaned and distributed to all shift satellite offices.
• Manages moves & set-up for special events.

Preferred Qualifications

• Five plus years of experience in the custodial/janitorial industry.
• Working knowledge of general equipment.
• Ability to read and understand labels and operating instructions on equipment and chemical containers.
• Ability to work independently with minimal supervision.
• Ability to determine proper dilutions of chemicals and other products utilized in the area.
• Ability to work well with others on a team.
• Ability to provide a superior level of service to customers and demonstrate good judgment.
• Ability to plan and organize activities and work cooperatively with customers.
• Practice safety procedures at all times and have a thorough knowledge of cleaning.
• Ability to demonstrate the PRIDE Core Values of Professionalism, Respect, Integrity, Dedication, and Excellence at all times.

Required Qualifications

High school diploma or equivalent high school certification.

Grade

G07-H

Salary Range

$19.29 - $29.91 / Hourly

The salary range reflects base salaries paid for positions in a given job grade across the University. Individual rates within the range will be determined by factors including one's qualifications and performance, equity with others in the department, market rates for positions within the same grade and department budget.

Questions

For frequently asked questions about the application process, please refer to our External Applicant FAQ.

Accommodation

If you are unable to use our online application system and would like an accommodation, please email [email protected] or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.

Pre-Employment Screening

All external candidates receiving an offer for employment will be required to submit to pre-employment screening for this position. The screenings will include criminal background check and, as applicable for the position, other background checks, drug screen, an employment and education or licensure/certification verification, physical examination, certain vaccinations and/or governmental registry checks. All offers are contingent upon successful completion of required screening.

Benefits Statement

Personal

• Up to 22 days of vacation, 10 recognized holidays, and sick time.

• Competitive health insurance packages with priority appointments and lower copays/coinsurance.

• Want to Live Near Your Work and/or improve your commute? Take advantage of our free Metro transit U-Pass for eligible employees. We also offer a forgivable home loan of up to $12,500 for closing costs and a down payment for homes in eligible neighborhoods.

• WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.

Wellness

• Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!

Family

• We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.

• WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.

For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/

EEO/AA Statement

Washington University in St. Louis is committed to the principles and practices of equal employment opportunity and especially encourages applications by those from underrepresented groups. It is the University’s policy to provide equal opportunity and access to persons in all job titles without regard to race, ethnicity, color, national origin, age, religion, sex, sexual orientation, gender identity or expression, disability, protected veteran status, or genetic information.

Diversity Statement

Washington University is dedicated to building a diverse community of individuals who are committed to contributing to an inclusive environment – fostering respect for all and welcoming individuals from diverse backgrounds, experiences and perspectives. Individuals with a commitment to these values are encouraged to apply.