Key Responsibilities

Application Administration & Support

• Administer and maintain facilities management applications, including IBM Tririga and supporting platforms.
• Manage user access, security roles, workflows, and system configurations.
• Monitor system performance and troubleshoot issues to ensure reliability and usability.
• Provide functional support to internal users and resolve application-related inquiries.

Operational Intake & Issue Management

• Monitor Maintenance Services mailboxes and intake channels.
• Research, triage, and resolve requests or route to appropriate internal teams.
• Track issues through resolution and communicate status to stakeholders.
• Ensure timely and accurate handling of service requests.

System Maintenance & Enhancements

• Own ongoing maintenance of facilities software platforms.
• Gather, document, and translate business requirements into IT service requests.
• Partner with CVS IT teams on enhancements, upgrades, testing, and deployments.
• Support user acceptance testing and post‑deployment validation.

Business Partnership & Process Improvement

• Act as a liaison between Corporate Facilities, and IT.
• Support assessment of system functionality, usability, and performance across the corporate facilities portfolio.
• Identify opportunities to streamline processes, improve reporting, and enhance user experience.
• Contribute to documentation, standards, and best practices for system usage.

• Experience administering enterprise applications, facilities management systems, or real estate platforms.
• Working knowledge of IBM Tririga or similar facilities/real estate lifecycle platforms preferred.
• Strong analytical, problem‑solving, and troubleshooting skills.
• Ability to translate business needs into clear technical or functional requirements.
• Strong communication skills with the ability to work across technical and non‑technical teams.