Company Overview

​At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. Our critical communications, video security and command center technologies support public safety agencies and enterprises alike, enabling the coordination that’s critical for safer communities, safer schools, safer hospitals and safer businesses. Connect with a career that matters, and help us build a safer future.

Department Overview

Motorola Solutions Reynosa

Job Description

We are looking for people who are enthusiastic about customer service, who wants to be responsible for supporting inbound calls which involve resolving a wide variety of complex customer issues. Call types include order inquiries, warranty replacement requests, post-sale related customer service inquiries, and service/ repair requests. The Ideal candidate is someone who can:

• Demonstrate expertise in Customer Service Representative tasks and responsibilities

• Act as a source of information and procedural guidance within team, organization, and business

• Actively support and participate in continuous improvement activities including but not limited to:
          - Process, procedure, and work instruction creation and maintenance
          - Product/process issue and/or escalation investigation
          - Knowledge Base Article maintenance 

• Act as a teamwork player

• Demonstrate strong communication skills

• Other assignable duties

#LI-AN1

Basic Requirements

• Fluent in English (spoken and written).

• Education: High School Diploma, GED, or Certificado de Preparatoria (USA or Mexico).

• 1 year of work experience.

• Full-time availability.

• Availability to work in Reynosa, 3 days from our site (Ave. Industrial del Norte esq. Ave Industrial Rio Bravo Suite B Parque Industrial del Norte Reynosa).

Travel Requirements

None

Relocation Provided

None

Position Type

Experienced

Referral Payment Plan

Yes

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. 

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.