Job Description

As the world works and lives faster, FIS is leading the way.  Our fintech solutions touch nearly every market, company, and person on the planet. Our teams are inclusive and diverse. Our colleagues work together and celebrate together. If you want to advance the world of fintech, we’d like to ask you: Are you FIS?

 

About the role:

We are looking for strong leadership and customer relations skills to manage a team of 8 -12 team members. Team members will be a mix of onshore, offshore, remote, and non-remote individuals who process over 300 orders monthly across over 1000 clients. This leader will also need exceptional negotiation skills to drive operational excellence and pricing from our vendors. 

 

What you will be doing:

• Manage relationships between the business and our clients

• Avoid escalations through proactive communication

• Set expectations with clients that provide a low risk in delivery.

• Manage team members to driver responsiveness to our customers

• Monitor, correct, and help avoid quality issues in our process or our vendors' product

• Increase the operational efficiency of the team through process improvements or technology

• Meet or exceed Revenue and EBITDA Plan

 

What you will need:

• Exceptional leadership skills

• Pricing and delivery negotiating skills

• Good understanding of metrics that drive operational improvement

• Strong analytical skills

 

Added bonus if you have:

• Previous work experience with Secure Card manufacturing

What we offer you:
At FIS, you can learn, grow, and make an impact in your career. Our benefits include:  

• Flexible and creative work environment 

• Diverse and collaborative atmosphere  

• Professional and personal development resources 

• Opportunities to volunteer and support charities 

• Competitive salary and benefits

FIS is committed to providing its employees with an exciting career opportunity and competitive compensation. The pay range for this full-time position is $110,330.00 - $185,350.00 and reflects the minimum and maximum target for new hire salaries for this position based on the posted role, level, and location. Within the range, actual individual starting pay is determined additional factors, including job-related skills, experience, and relevant education or training. Any changes in work location will also impact actual individual starting pay. Please consult with your recruiter about the specific salary range for your preferred location during the hiring process.

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

EEOC Statement

FIS is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, genetic information, national origin, disability, veteran status, and other protected characteristics. The EEO is the Law poster is available here supplement document available here

For positions located in the US, the following conditions apply. If you are made a conditional offer of employment, you will be required to undergo a drug test. ADA Disclaimer: In developing this job description care was taken to include all competencies needed to successfully perform in this position. However, for Americans with Disabilities Act (ADA) purposes, the essential functions of the job may or may not have been described for purposes of ADA reasonable accommodation. All reasonable accommodation requests will be reviewed and evaluated on a case-by-case basis.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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