Manager - Group Operations (Business IT Support)

Posted:
8/18/2024, 7:14:36 PM

Location(s):
Wilayah Persekutuan Kuala Lumpur, Malaysia ⋅ Kuala Lumpur, Wilayah Persekutuan Kuala Lumpur, Malaysia

Experience Level(s):
Mid Level ⋅ Senior

Field(s):
IT & Security ⋅ Operations & Logistics

If you are looking to excel and make a difference, take a closer look at us…

Functional

Analyze and work with IT and Business Units to ensure completeness and feasibility of user requirements
Review and monitor User Acceptance test and related tests for Deposits and Safe Deposit Box applications are according to User Requirement Specifications (URS), schedule and quality objectives
Ensure first level support is within the service level
Responsible for Deposits and Safe Deposit Box user parameters setup/maintenance
Primary support for Deposits (CA, SA and FD) and Safe Deposit Box (SDB) applications
Coordinate with users and IT to ensure that testing and related activities are ready and according to schedule

Managerial

Prepare test plan and perform UAT for Deposits and Safe Deposit Box applications
Update documentation including the User’s Manuals for users’ and team reference for Deposits and Safe Deposit Box applications
Follow-up on support logs for Deposits and Safe Deposit Box applications till resolution

Education/Qualification

SPM / STPM / ‘A’ levels or equivalent
Relevant Diploma / Degree in Banking / Accounting / Business Information Systems etc

Experience

Work in financial institution especially in credit or branch operations
User acceptance testing and planning.
Project planning and execution
Knowledge of Microsoft Office and Google Workspace. AS400 Query utility.

About Hong Leong Bank

We are a leading financial institution in Malaysia backed by a century of entrepreneurial heritage. Providing comprehensive financial services guided by a Digital-at-the-Core ethos has earned us industry recognition and accolades for our innovative approach in making banking simpler and more effortless for our customers. Our digital and physical offerings span across a vast nationwide network in Malaysia, strengthened with an expanding regional presence in Singapore, Hong Kong, Vietnam, Cambodia, and China.

We seek to strike a balance between diversity, inclusion and merit to achieve our mission of infusing diversity in thinking and skillsets into our organisation. Candidates are assessed based on merit and potential, in line with our mission to attract and recruit the best talent available. Expanding on our “Digital at the Core” ethos, we are progressively digitising the employee journey and experience to provide a strong foundation for our people to drive life-long learning, achieve their career aspirations and grow talent from within our organisation.

Realise your full potential at Hong Leong Bank by applying now.

Hong Leong Bank Berhad

Website: https://hlb.com.my/

Headquarter Location: Kuala, Kalimantan Barat, Indonesia

Employee Count: 251-500

Year Founded: 1905

IPO Status: Public

Industries: Banking ⋅ Credit ⋅ Financial Services ⋅ Wealth Management

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