Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Group 1001, and its affiliated companies, is strongly committed to providing a supportive work environment where employee differences are valued. Diversity is an essential ingredient in making Group 1001 a welcoming place to work and is fundamental in building a high-performance team. Diversity embodies all the differences that make us unique individuals.  All employees share the responsibility for maintaining a workplace culture of dignity, respect, understanding and appreciation of individual and group differences.

Associate Director, Application Support

IT | ZIOnsville, IN

Company Overview

Group 1001 is a consumer-centric, technology-driven family of insurance companies on a mission to deliver outstanding value and operational performance by combining financial strength and stability with deep insurance expertise and a can-do culture. Group 1001’s culture emphasizes the importance of collaboration, communication, core business focus, risk management, and striving for outcomes. This goal extends to how we hire and onboard our most valuable assets – our employees.

Job Summary

Group 1001 has an immediate need for an Indianapolis-based information technology analyst to support our expanding footprint. This role is part of the Enterprise Technology Services team and will report to the AVP of IT.  This position will utilizing various technologies, programming tools and techniques.  You will solve operational problems, streamline business processes and help boost productivity.  You will be an integral part of a very collaborative team supporting current applications, as well as future cloud platforms that touch every part of our business.  Applicants must be proficient with basic to mid-tiered IT fundamentals.

Main Responsibilities

• Consults with other internal and external technical experts to identify root causes of problems and/or system defects and determine practical solutions to correct technical problems.
• Maintains complete documentation of project status including work in progress, work completed, and outstanding tasks.
• Manage file transfer services software (MoveIT) and ensuring files are flowing as expected (inbound and outbound).
• Integrating the enterprise managed file transfer system with other software platforms throughout the organization.
• Collaborating with project managers, other engineers, administrators, and customers to deliver projects on time and on budget.
• Developing documentation for requirements, architectural designs, engineering drawings and diagrams, as well as creating operational policies and procedures.
• Documenting best practices for system installation, deployment, and operation.
• Onboarding new vendors and setting up the accounts and credentials.
• Submitting firewall requests.
• Managing access control lists and conducting periodic entitlement reviews.
• Stays abreast of changing technology and how technological advancements can be applied to business needs and applications.
• Performing basic Windows Server administration, including checking server status, verifying services are running and maintaining IIS web server.
• Uncovers and recommends best practices for use by the department.
• Researching and identifying products and toolsets to enhance productivity, stability, and security.
• Working closely with managed service providers to ensure connectivity and effective operation of all services among third parties and Group 1001.
• Participating in disaster recovery planning and testing.
• Actively participates in the improvement of department policies and procedures.

Technical Skills Required

• Experience working with Windows Server/Client operating systems.
• Strong knowledge in standard File Transfer Protocols (HTTPS,HTTP,FTP,FTPS (-SSL - implicit/explicit)/ SFTP, including establishing, supporting and maintaining corporate-wide environments.
• Experience working with PowerShell or other object-oriented programming/scripting languages.
• Knowledge and experience with networking and systems architecture.
• Basic understanding of DNS.
• Apache, Java, Managed FTP, Network Architecture, PERL, TOMCAT.
• Knowledge of security standards and methods (encryption keys, ciphers and TLS standards).

• Bachelors degree preferred or direct/relevant experience.
• 5+ years of technology experience with IT infrastructure and/or application development.
• Ability to analyze and determine root cause of issues, interface with internal IT teams and external vendors to resolve problems in a timely manner.
• Able to work in a team-oriented environment with other members of IT and other lines of business and manage multiple individual tasks with little supervision.
• Experience interacting with numerous computer platforms in a multi-layered client server environment.
• Ability to translate concepts and information into written format and able to communicate complex concepts.
• Ability to identify tasks and dependencies in the creation of project plans.

Benefits Highlights:  

Employees who meet benefit eligibility guidelines and work 30 hours or more weekly, have the ability to enroll in Group 1001’s benefits package. Employees (and their families) are eligible to participate in the Company’s comprehensive health, dental, and vision insurance plan options.  Employees are also eligible for Basic and Supplemental Life Insurance, Short and Long-Term Disability, and to enroll in the Company’s Employee Assistance Program and other wellness initiatives.  Employees may also participate in the Company’s 401K plan, with matching contributions by the Company. 

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