Job Description:

The Operations Coordinator serves as the first point of contact in assisting faculty, staff, students, and other Brown University constituents about the department’s transportation, parking and ID card program and services. The Coordinator is responsible for various functions including administrative office support, customer service, cash management, billing, and various systems usage and support.

Major responsibilities include:

• Responsible for cash/credit billing and cash management.
• Responsible for administrative support of parking and other transportation related operations
• Responsible for administrative support for the Brown ID card program​
• Responsible for the addition and maintenance of Affiliates/Sponsored ID’s to OIM (identity management system)
• Provide support for the Bear Bucks Vending and Parking Pay-Station Program

Qualifications include:

• Associates degree or equivalent combination of education and experience
• Two to three years’ office administrative experience
• Strong interpersonal skills and the ability to work with diverse populations
• Demonstrated commitment to customer service with the ability to handle complaints pleasantly and skillfully
• Excellent written and verbal communication skills 
• Excellent time management and organizational skills in a multiple priority environment
• Ability to shift focus and prioritize in a pressured environment
• Proficient computing skills, including spreadsheets, databases and word processing software. Microsoft Office and G-mail/Google Docs experience preferred.
• Working knowledge of card access, identity management, photo imaging and transportation/parking systems preferred.
• Ability to troubleshoot and provide first line equipment maintenance/repair on various network terminals, such as ID card printers and Value Port equipment desired
• Demonstrated ability to support a community of diverse perspectives and cultures in an inclusive environment.

A criminal and education background check is required.

Benefits of Working at Brown:

Information on the Benefits of Working at Brown can be found here.

Recruiting Start Date:

2025-06-18

Job Posting Title:

Operations Coordinator

Department:

Transportation and Brown Card Services

Grade:

Grade 7

Worker Type:

Employee

Worker Sub-Type:

Regular

Time Type:

Full time

Scheduled Weekly Hours:

37.5

Position Work Location:

Onsite

 

Statement on Equity, Diversity and Inclusion:

All positions require demonstrated ability to work collaboratively with faculty, staff, students, and other Brown and community stakeholders with diverse perspectives and demonstrated ability to contribute to an inclusive environment.

Submission Guidelines:

Please note that in order to be considered an applicant for any staff position at Brown University you must submit an application form for each position for which you believe you are qualified. Applications are not kept on file for future positions. Please include a cover letter and resume with each position application.

Still Have Questions?

If you have any questions you may contact [email protected].

EEO Statement:

Brown University is an E-Verify Employer.

As an EEO employer, Brown University provides equal opportunity and prohibits discrimination, harassment and retaliation based upon a person’s race, color, religion, sex, age, national or ethnic origin, disability, veteran status, sexual orientation, gender identity, gender expression, or any other characteristic protected under applicable law.