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Job Category

User Experience

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Are you passionate about storytelling and helping people through video? Do you thrive in a dynamic, ever-evolving, and highly collaborative environment? Do you dream in keyframes and see the world in LUTs? If so, we want you to join our Customer Success Creative Team as a Senior Video Creator!

Our team operates like an in-house creative agency, producing premier video content that educates, engages, and empowers our customers. From how-to and troubleshooting to marketing and social-style videos, we build a wide variety of content that supports and improves the Salesforce customer experience.

We’re looking for someone who is not just a video editor, but a video innovator, someone who knows how to make content clear, engaging, and helpful like a friend guiding a customer through a tricky problem or getting them hyped about adopting something new. Someone who owns their space, constantly looks for ways to optimize post-production workflows, and stays ahead of the latest trends, including AI video tools. You’re a creative problem solver, a visual thinker, and a great teammate who thrives in collaboration with editorial, video, and design peers as well as partners and subject matter authorities.

If you have a deep understanding of video post-production and are passionate about pushing creative boundaries, let’s talk!

Your Impact

As a Senior Video Creator, you will:

• Own and optimize post-production workflows, leading projects from media management through final delivery while ensuring efficiency, quality, and innovation.

• Create engaging, high-impact video content that helps customers overcome challenges, adopt new tools, and feel supported through clear, friendly, and accessible storytelling.

• Balance multiple priorities in a fast-evolving space, adapting quickly to shifting demands while maintaining creative excellence.

• Push the boundaries of video innovation by experimenting with new formats, AI-enhanced workflows, and evolving standard methodologies to keep Salesforce ahead in digital storytelling.

• Collaborate cross-functionally with editorial, video, and design teammates, as well as partners and subject matter authorities, to bring ideas to life and ensure business impact.

• Bring a strong voice to the team, proactively refining processes, sharing insights, and helping shape how we work.

Minimum Requirements

• Expertise in Video Post-Production – Skilled in media management, editing, color correction, motion graphics, and final output.

• 5+ Years of Hands-On Post-Production Experience – Consistent track record of producing high-quality video content in a professional setting.

• Proficiency in Adobe Creative Cloud – Especially Premiere Pro and After Effects, with strong motion graphics skills.

• Ability to Interpret and Complete Feedback – Comfortable incorporating feedback from multiple team members while maintaining creative integrity.

• Strong Video Storytelling and Communication Skills – Able to visually translate ideas into engaging, customer-friendly content.

• Experience Running Multiple Projects – Can prioritize multiple deadlines in a fast paced, often ambiguous environment.

• Highly Collaborative Mindset – Works well within editorial, video, and graphic design teams, as well as with subject matter authorities and stakeholders.

• Ability to Optimize and Innovate Post-Production Workflows – Continuously improving efficiency and exploring new tools, including AI-enhanced video production.

• Experience Crafting a Variety of Video Content – Comfortable producing how-to, troubleshooting, marketing, and social-style videos.

• Portfolio or Reel Required – Applicants must showcase a strong body of work demonstrating post-production expertise.

Preferred Requirements

• Experience Editing Demo Videos – Ability to create polished, engaging product demos.

• Production Experience – Comfortable assisting on video shoots when needed.

• Salesforce Knowledge – Familiarity with the Salesforce ecosystem and its customer success content.

• Experience with AI Video Tools – Knowledge of AI-driven video editing, automation, or synthesis tools.

• Understanding of Video Accessibility Best Practices – Ensuring content is inclusive and optimized for all audiences.

• Background in Optimizing Video for Social and Web – Knowledge of best practices for engagement across platforms like YouTube and social. 

Our Investment In You

• World-class enablement and on-demand training - check out trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

• Visit salesforcebenefits.com for the full breakdown.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly? It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that’s inclusive, and free from discrimination. Know your rights: workplace discrimination is illegal. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications – without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.

Pursuant to the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring, Salesforce will consider for employment qualified applicants with arrest and conviction records.

For New York-based roles, the base salary hiring range for this position is $145,200 to $199,700.

For Washington-based roles, the base salary hiring range for this position is $133,400 to $183,500.

For California-based roles, the base salary hiring range for this position is $145,200 to $199,700.

For Illinois based roles, the base salary hiring range for this position is $133,400 to $183,500.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.