Job Description:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day.

Being a Great Place to Work and providing a culture of caring is core to how we drive Responsible Growth. We are intentional about fostering an inclusive workplace where every teammate has the opportunity to succeed, build a career and contribute to our shared success. This includes attracting and developing exceptional talent, recognizing and rewarding performance, and supporting our teammates’ physical, emotional, and financial wellness through affordable, competitive and flexible benefits.

We value the unique perspectives individuals bring from all backgrounds and career paths - whether shaped by military service, community college education, or a wide range of work and life experiences. These journeys foster resilience, leadership and innovation, strengthening our workforce and positively impact the communities we serve.

Bank of America is committed to an in-office culture that supports collaboration, engagement, and career development. Our approach includes clear in-office expectations, while providing an appropriate level of flexibility based on role-specific responsibilities and business needs.

At Bank of America, you can build a successful career with opportunities to learn, grow, and make an impact. Join us!

Job Description:

Supports development of sales enablement capabilities directly working with sales and support groups. Primary emphasis is on the development of associate tools, readiness and adoption plans to support deployment of both new initiatives and existing sales execution reinforcement. The incumbent will work closely with initiative owners and the Academy to assess readiness needs and determine appropriate readiness solutions for existing and new hire Merchant Solutions associates. He/she will collaborate with Business Banking Merchant Solutions segment leaders, initiative owners and key partners (e.g. Commercialization, Product, Business Controls, Sales Support, Salesforce) to address areas of opportunity and improve process adoption. He/she will support procedure development and change management processes required to deploy new initiatives. He/she will have responsibility for managing strategy and tactics for initiatives through delivery design and execution planning with Global Payments Solutions, Business Banking Merchant Solutions and referral channel partners. Incumbent will collaborate to drive new initiative outputs through associate readiness forums. Works directly with initiative leads in designing, developing, and delivering project summary documents including strategic presentations, project updates, analytical insights and more as appropriate.

Responsibilities:

• Builds and/or executes business initiatives and/or processes, while partnering with stakeholders and partners

• Solves complex problems and delivers on business initiatives and processes by applying subject matter expertise and technical knowledge of the business

• Engages with key stakeholders, partners, and business leadership to deliver on business objectives

• Performs analytics, assessments, and/or interpretation of data and/or information to identify business opportunities, derive insights, and measure outcomes

• Develops strategic and tactical plans to drive progress towards business goals and objectives

Managerial Responsibilities:
This position may also have responsibilities for managing associates. At Bank of America, all managers at this level demonstrate the following responsibilities, in addition to those specific to the role, listed above.

• Opportunity & Inclusion Champion: Models an inclusive environment for employees and clients, aligned to company Great Place to Work goals.

• Manager of Process & Data: Demonstrates deep process knowledge, operational excellence and innovation through a focus on simplicity, data based decision making and continuous improvement.

• Enterprise Advocate & Communicator: Communicates enterprise decisions, purpose, and results, and connects to team strategy, priorities and contributions.

• Risk Manager: Ensures proper risk discipline, controls and culture are in place to identify, escalate and debate issues.

• People Manager & Coach: Provides inspection, coaching and feedback to motivate, differentiate and improve performance.

• Financial Steward: Actively manages expenses and budgets in alignment with objectives, making sound financial decisions.

• Enterprise Talent Leader: Assesses talent and builds bench strength for roles across the organization.

• Driver of Business Outcomes: Delivers results by effectively prioritizing, inspecting and appropriately delegating team work.

Skills:

• Business Acumen

• Critical Thinking

• Customer and Client Focus

• Result Orientation

• Analytical Thinking

• Collaboration

• Oral Communications

• Stakeholder Management

• Adaptability

• Innovative Thinking

• Planning

• Prioritization

Required Qualifications:

• Proven ability to lead projects to on time delivery

• Proficient in PowerPoint, Excel, Word

• Critical thinking skills, ability to understand and translate complex processes into simple, clear, straightforward messaging

• Strong written and verbal communications skills

• Self-motivated; ability to work with minimal supervision

• Able to manage multiple priorities and strategies in parallel in a matrix managed environment

• Ability to collaborate and influence, with proactive communication and relationship building skills

• Ability to act as a utility player across all aspects of sales enablement

• Ability to identify and mitigate risk

• 5+ years of Merchant acquiring experience

Desired Qualifications:

• Prior sales enablement, initiative management or associate readiness experience

• Experience managing change at Bank of America under the Enterprise Change policy

• Experience managing sales teams

• Experience using Global Banking Salesforce – Merchant version

Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent

Shift:

1st shift (United States of America)

Hours Per Week: 

40

Pay Transparency details

US - CA - Oakland - 1111 BROADWAY (CA4806), US - CA - San Diego - 701 B ST (CA0816), US - IL - Orland Park - 15255 S 94th Ave - LBNA-ORLAND PK (IL4015), US - WA - Spokane - 601 W Riverside Ave - Spokane Financial Center (WA2141)

Pay and benefits information

Pay range

$117,500.00 - $185,000.00 annualized salary, offers to be determined based on experience, education and skill set.

Discretionary incentive eligible

This role is eligible to participate in the annual discretionary plan. Employees are eligible for an annual discretionary award based on their overall individual performance results and behaviors, the performance and contributions of their line of business and/or group; and the overall success of the Company.

Benefits

This role is currently benefits eligible. We provide industry-leading benefits, access to paid time off, resources and support to our employees so they can make a genuine impact and contribute to the sustainable growth of our business and the communities we serve.