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Job Category

Customer Success

Job Details

About Salesforce

We’re Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too — driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good – you’ve come to the right place.

Salesforce Professional Services is looking for multiple Technical Architect - Public Sector positions at various levels. As a Technical Architect, you will be serving as a strategic advisor and Salesforce product and platform expert to the company’s largest, most complex enterprise customers. 
 

Your Impact

• Serve as a trusted advisor to the client

• Identify and lead internal critical initiatives to grow the consulting practice; serving as an active contributor to the community’s overall knowledge base and expertise

• Guide customers and colleagues in rationalizing and deploying emerging technologies that drive increased business value

• Work collaboratively, having very strong communications skills, especially in teaching complex concepts and creative, prescriptive thinking

• Identify and proactively manage risk areas and commit to seeing an issue through to complete resolution

• Manage customer expectations; negotiate solutions to complex problems with both the customer and third-party partners

• Review and correct project/program direction, approach, and key artifacts to keep programs on track, while ensuring solutions are extendable and maintainable going forward

• Work closely with Delivery Managers, Solution Architects, and directly with clients to architect technology solutions to meet client needs

• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies including the Salesforce Platform
   

Minimum Requirements

• 5+ years enterprise architecture or consulting experience

• Strong application design skills combined with strong data, integration, and security architecture skills

• Strong presentation skills. Able to effectively present and defend a point of view to a variety of audiences

• Detailed individual with the ability to rapidly learn and take advantage of new concepts, business models, and technologies

• Strong communication skills, both written and verbal. Able to effectively develop materials that are appropriate for the audience

• A great listener with the ability to connect with people in diverse roles

• Validated ability to analyze, design, and optimize business processes via technology and integration

• Resourceful and innovative thinker who can work through and solve problems

• Qualification for this job is contingent upon acceptable results from a background investigation

Qualification for this job is contingent upon acceptable results from a background investigation as well as your obtaining and maintaining the specific level of U.S. Government security clearance that may be required for this role. U.S. citizenship (U.S. born or naturalized) required.
 

Preferred Requirements

• Degree or equivalent proven experience required. Experience will be evaluated based on the core proficiencies for the role (e.g. extracurricular leadership roles, military experience, volunteer roles, work experience, etc.)

• Prior work experience or desire to work with our Public Sector customers - government agencies, non-profit, education

• Ability to convey and convince customers of standard methodologies at various levels within a large organization

• Application design and development background

• Travel may be required up to 50% of the time and varies depending on the client requirements

• Strong Enterprise Architecture background would be favorable

• Relevant Salesforce experience is desired

• Highly beneficial to have any Salesforce product certifications prior to joining, particularly:

  • Salesforce Certified Administrator

  • Salesforce Certified Advanced Administrator

  • Platform App Builder

  • Salesforce Certified Sales Cloud Consultant

  • Salesforce Certified Service Cloud Consultant

• Hands-on experience with Public Sector Solutions (PSS) and Omni Studio

For our FEDERAL AND STATE customers:

• Familiarity with working in a Salesforce Gov Cloud 

• Knowledge of FedRamp, JAB (Joint Authorization Board) or Federal security processes

• Experience with software applications for: licensing, permitting, inspections, grants management, loan management, emergency program management, content center engagement, constituent interactions, 508 compliant applications

For our EDUCATION customers:

• Ability to work with university IT teams, provosts, and leadership through technical and strategic aspects of digital transformations

• Experience with Org strategy, Master Data Management (MDM), data governance and integration of education IT systems (i.e. LMS, SIS)

• Familiarity with EDA architecture, TDTM, and/or Salesforce Certified Education Cloud Consultant certification

For our NONPROFIT customers:

• Experience large data volumes in Salesforce along with data warehousing and analytics for nonprofits

• Familiarity with NPSP architecture, TDTM, and/or Salesforce Certified Nonprofit Cloud Consultant certification

Our Investment In You

• World-class enablement and on-demand training - check out Trailhead.com for a sneak peek!

• Exposure to executive thought leaders with a passion for living our values

• Clear path to promotion with accelerated leadership development programs

• Weekly 1:1 coaching with your leadership

• Fast Ramp mentorship program

• Week-long product bootcamp

• Sandler Sales Training

Volunteer Opportunities

Have you heard of our 1:1:1 model, focused on giving back to the community? The success in giving back have helped us and our Trailblazer community become a leader in philanthropy, culture, and innovation. We are one of the World’s Most Innovative Companies, according to Forbes, we are #1 in PEOPLE’s Top 15 Companies that Care, and are on Fortune’s Change the World list. Values create value. Our values helped drive our revenue number to $13.28 billion dollars in fiscal years in 2019.

We have a public-facing website that explains our various benefits for:

• Health benefits

• Financial benefits and perks

• Time off and leave policies

• Parental benefits

• Perks and discounts

• Visit https://www.salesforcebenefits.com/ for the full breakdown.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.

For Colorado-based roles, the base salary hiring range for this position is $114,200 to $221,000.

For Washington D.C based roles, the base salary hiring range for this position is $125,700 to $243,100.

For Maryland based roles, the base salary hiring range for this position is $125,700 to $243,100.

Compensation offered will be determined by factors such as location, level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, benefits. More details about our company benefits can be found at the following link: https://www.salesforcebenefits.com.