Posted:
7/22/2026, 11:38:04 PM
Location(s):
Milton, Ontario, Canada ⋅ Ontario, Canada
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Workplace Type:
On-site
Pay:
$50k–$55k/yr
Welcome to Gordon Food Service! We are excited that you are thinking about opportunities with us, and we have an amazing story to share. Here's a quick glance of who we are and the impact you could have on the food service industry. There's a seat at our table for you...
Position Summary:
Supports order and delivery interaction between National Hotel Accounts and Gordon Food Service (GFS) via telephone and email. Supports National Account Specialists by assisting with follow up on shortages, JIT orders and non-stock orders with emphasis on United POs. Develops a working knowledge of the contracts, assists in compliance and cost savings reports. Offers product substitutions for shortages. Promotes and utilizes e-Commerce technologies. Participates in monthly internal and external meetings for both Entegra and Avendra. Supports and assists National Account Specialists for vacation coverage and seasonally/special events based on needs.
What We Offer:
The salary range for this position is $50,000 to $55,000 plus a 10% bonus potential.
Medical, Dental, Prescription Drug, and EFAP Benefits after 30 days of employment
FULL flex benefits program
Company matching RRSP
Family culture
Advancement opportunities
Profit Sharing
129 year, family owned and operated company history
Location:
The successful candidate should be able to commute to the Milton DC at least 4 days a week.
Essential Functions:
Manages customer orders, (telephone and electronic). Communicates with customers regarding out of stocks and substitution options.
Maintains knowledge of specific GFS systems, distribution centers.
Knowledge of products and GPO contracts, to be acquired over time with guidance from Specialists.
Arranges exception deliveries in collaboration with Transportation departments and other delivery services.
Determines appropriate credits for customers.
Assist with compliance reporting to determine cost savings opportunities.
Collaborates with National Account Specialists and supports customers with product sourcing, JIT orders and tracking of non-stock orders.
Performs other duties as assigned.
Knowledge / Skills / Abilities:
Must have excellent written, verbal, organizational and communication skills.
Must have the ability to multitask, prioritize and be able to work independently or within a team environment.
Must have good customer service and time management skills.
Be results-oriented and motivated by the achievement of objectives.
Knowledge of all product categories is an asset.
Ability to work with several computer systems.
Positive attitude, proactive and dynamic, good resistance to pressure.
Collaborative spirit, focused on teamwork.
Good sense of analysis and initiative; ability to solve problems.
We thank all applicants for their interest, however only those selected for the next stage will be contacted. Gordon Food Service is an equal opportunity employer who strives to provide an inclusive work environment that involves everyone and embraces the diverse talent of its people. All qualified applicants and employees will receive consideration for employment, or in terms or conditions of employment, without regard to any enumerated or analogous grounds of discrimination, including race, religious beliefs, colour, gender, gender identity, gender expression, physical disability, mental disability, age, ancestry, place of origin, marital status, source of income, family status, sexual orientation or status as a qualified individual with disability.
If you require reasonable accommodation for any part of the application or hiring process due to a disability, please submit your request to [email protected] and use the words “Accommodation Request” in your subject line.
Website: https://www.gfs.com/
Headquarter Location: Grand Rapids, Michigan, United States
Employee Count: 10001+
Year Founded: 1897
IPO Status: Private
Last Funding Type: Debt Financing
Industries: Food and Beverage
Visa Sponsorship: Sponsors work visas