We are looking for a Bilingual Customer Service Representative - Menu, Catalog, Web support, and ecomm to join our customer service team.

As a Menu, Catalog, Web support, and ecomm Representative, you will be responsible for managing billing clarifications while providing excellent customer service.

We are looking for someone bilingual with customer service experience, preferably in a customer service-related environment.

 

Responsibilities:

• Manage, process, and resolve client requests in an accurate and timely manner.
• Provide excellent customer service through verbal and written communication.
• Focus on problem-solving, and handling difficult and high-stress situations.
• Establish strong relationships with clients and colleagues to maintain fluid communication and encourage their retention.
• Work closely with internal and external partners

Requirements:

• Advanced English (C1)
• 1-3 years of experience working in customer service
• Excellent customer relationship skills and a passion for achieving goals.
• Knowledge and experience in troubleshooting
• Excellent interpersonal skills and diplomacy to quickly de-escalate tense situations.
• Excellent verbal and written communication skills to manage internal and external relationships.
• Ability to establish lasting relationships with clients and colleagues.
• High school diploma or equivalent (minimum).
• It is valued to have completed university or technical studies.

Benefits:

• Base Salary $18,250.00 mxn + Performance bonus $3,660.00 mxn
• Food Vouchers $1,500.00 mxn pesos monthly
• Law benefits
• SGMM
• Visual Insurance 
• Dental Insurance
• Life Insurance
• Two days off per week
• Total Pass (gym)
• Development & career plan

If you meet the above requirements and are looking for an exciting opportunity in the customer service field, we invite you to apply. We look forward to receiving your application!