Posted:
9/5/2024, 5:16:16 AM
Location(s):
Philadelphia, Pennsylvania, United States ⋅ Pennsylvania, United States
Experience Level(s):
Junior ⋅ Mid Level ⋅ Senior
Field(s):
Customer Success & Support ⋅ Sales & Account Management
Job Summary
Provides end-to-end support for our customers who have either recently ended a promotional rate or are nearing the end of a promotional and wish to down grade or disconnect services. Establishes and builds rapport while promoting effective relationships and upholding our commitment to the customer experience through our Operating Principles, Net Promoter System, and quality behaviors. Responsible for retaining customers who are expressing a desire to either disconnect or downgrade services. Through active listening, assesses the best way to address customer concerns and ensure customer needs are met. Based on this assessment, recommends products and services to meet and exceed customer expectations. Actively puts the customer needs and wants at the center of all interactions. Responsible for accurately and confidently handling various types of customer inquiries while engaging and building a consultative relationship with our customer. Creates a personal connection to the customer and demonstrates favorable image of the organization through effective use of soft skills and problem-solving skills, professional communications, and internal/external customer interactions. Communicates in a warm and friendly manner to demonstrate empathy and understanding while driving to a solution. Completes all required coursework and must progress to Level Two within 12 months of hire.Job Description
Core Responsibilities
Employees at all levels are expected to:
Disclaimer: This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications.
Compensation
Base Pay: $16.00Base pay is one part of the Total Rewards that Comcast provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, Comcast provides best-in-class Benefits to eligible employees. We believe that benefits should connect you to the support you need when it matters most, and should help you care for those who matter most. That’s why we provide an array of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details.
The application window is 30 days from the date job is posted, unless the number of applicants requires it to close sooner or later.
Education
High School Diploma / GEDCertifications (if applicable)
Relative Work Experience
0-2 YearsComcast is proud to be an equal opportunity workplace. We will consider all qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, veteran status, genetic information, or any other basis protected by applicable law. Comcast will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of applicable law, including the Los Angeles Fair Chance Initiative for Hiring Ordinance and the San Francisco Fair Chance Ordinance.Website: http://corporate.comcast.com/
Headquarter Location: Philadelphia, Pennsylvania, United States
Employee Count: 10001+
Year Founded: 1963
IPO Status: Public
Last Funding Type: Grant
Industries: Internet ⋅ Telecommunications ⋅ TV ⋅ Video ⋅ Web Hosting