The opportunity

The Manager, Agency is responsible for overseeing and driving the performance of the agency operations within the organization. This role involves leading a team of agents, developing strategic plans to achieve sales targets, and ensuring the delivery of high-quality customer service. The Manager, Agency will also focus on building strong relationships with clients, identifying new business opportunities, and ensuring compliance with industry regulations and company policies.

Responsibilities

• Be responsible for recruiting/supervising/training the marketing agent of the business department under management, and completing the sales performance indicators and manpower development indicators of the business department under management;
• Cultivate a team of marketing agents with good compliance concepts and professional ethics, supervise the agents to practice in good faith, and bear the primary supervisory responsibility for the compliance practice of the business departments under management;
• Be responsible for the effectiveness of internal control under management; supervise, manage, and coordinate work under management; identify, assess, monitor, and report relevant risks while ensuring compliance with laws, regulations, regulatory requirements, and internal rules and regulations of the company; and transmit the culture advocated by the company (including risk management culture, compliance management concepts, etc.);
• Report violations or potential risks identified during the work and propose corrections or improvements in a timely manner;
• Assist the Audit Department to complete the audit related work and complete the rectification work according to the audit report; 6. Develop work processes and standards that apply to the scope of management;
• Cooperate with departments of the headquarters to complete various projects and work;
• Complete other tasks assigned by the superior. Rules of conduct:
• Comply with the rules and regulations established by the regulator;
• Comply with the rules and regulations established by the company;
• Comply with the business operations process established by the company or its department;
• Act in compliance with national laws, corporate ethics codes and regulations of the compliance department;
• Adhere to the principles of integrity and honesty.
• Avoid providing false financial notes or information to the company;  
• Keep a keen sense of risk control and compliance.

What motivates you?

• You obsess about customers, listen, engage and act for their benefit.
• You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.
• You thrive in teams and enjoy getting things done together.
• You take ownership and build solutions, focusing on what matters.
• You do what is right, work with integrity and speak up.
• You share your humanity, helping us build a diverse and inclusive work environment for everyone.

What we are looking for

• Bachelor Degree or above;
• More than 5 years of insurance experience, among them, been engaged in management for more than 3 years;
• Ability to work under pressure;
• Skilled in operating the computer;
• Meet the job requirements and assessment indicators set by the company for this post;
• Meet the requirements of job description. Core competencies (arranged according to the priorities of relevant core competencies)
• Focus on practical actions
• Customer service oriented
• Development and learning oriented
• Creative in solving problems
• Sensitive with interpersonal relationships
• Concern for organization and quality

What can we offer you?

• A competitive salary and benefits packages.
• A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.
• A focus on growing your career path with us.
• Flexible work policies and strong work-life balance.
• Professional development and leadership opportunities.

Our commitment to you

• Values-first culture: We lead with our Values every day and bring them to life together.
• Boundless opportunity: We create opportunities to learn and grow at every stage of your career.
• Continuous innovation: We invite you to help redefine the future of financial services.
• Delivering the promise of Diversity, Equity and Inclusion: We foster an inclusive workplace where everyone thrives.
• Championing Corporate Citizenship: We build a business that benefits all stakeholders and has a positive social and environmental impact.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

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